Application Support Analyst

Liberty Bank & Trust Co; New Orleans (LA); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, vision & life

PTO & paid holidays

401(k) with match

Educational reimbursement

Adoption assistance

Training & development

Employee discounts

Bank services for employees

Job summary

Liberty Bank is seeking an Application Support Analyst to be the primary tech resource for banking, lending, digital banking, and operational systems. You will coordinate upgrades, troubleshoot issues, and drive improvements partnering with vendors and IT teams.

You will diagnose issues, manage configurations, and ensure security and reliability while delivering superior service across the organization. This role requires strong analytical skills and knowledge of banking workflows.

Qualifications

• Associate's or Bachelor's degree in IT/CS/Business/Finance preferred; 3–5 years in app support or related areas.
• Experience diagnosing application issues and implementing solutions to support operations.
• Knowledge of application administration, system configuration, user access management, and troubleshooting.
• Excellent communication and relationship-building with business users, vendors, and technical teams.
• Experience managing multiple priorities in a fast-paced environment with strong customer service.

Responsibilities

• Serve as the primary administrator and support resource for assigned banking applications, providing technical support, troubleshooting system issues, maintaining configurations, and ensuring optimal application performance and availability.
• Partner with business units to gather requirements, analyze processes, and recommend technology solutions, workflow enhancements, and automation opportunities that improve efficiency and support business objectives.
• Act as the primary liaison between business users, software vendors, and IT teams, coordinating issue resolution, managing vendor relationships, supporting system upgrades, and participating in implementation and enhancement projects.
• Maintain application security, user access controls, and system documentation while supporting audits, regulatory reviews, compliance initiatives, and adherence to organizational policies and industry requirements.
• Monitor application health, identify risks and improvement opportunities, support cybersecurity and vulnerability remediation efforts, and ensure business-critical systems remain secure, reliable, and aligned with operational needs.

Skills

Analytical thinking

Problem-solving

Application administration

Troubleshooting

Communication skills

Multitasking

Banking software familiarity

Education

Associate's or Bachelor's degree in IT/CS/Business/Finance

Tools

Fiserv

Salesforce

LaserPro

Digital banking

Treasury management

Lending platforms

Job description

Liberty Bank is seeking an Application Support Analyst as the primary technology resource for the bank's business applications, ensuring critical banking, lending, digital banking, and operational systems remain secure, reliable, and aligned with organizational objectives. This role partners closely with business units, software vendors, and IT teams to provide technical support, manage system configurations, coordinate upgrades and implementations, and drive continuous improvement initiatives.

The ideal candidate combines strong analytical and problem-solving skills with an understanding of banking operations, leveraging technology to enhance efficiency, support business growth, and deliver exceptional service across the organization.

Best-in-Class Benefits and Culture:

We value our employees’ time and efforts. Our commitment to your success is enhanced by a competitive compensation of $65,000 - $80,000 depending on experience, and an extensive benefits package including:

• Comprehensive Medical, Dental, Vision, and Life Insurance
• Solid Work/Life Balance, including PTO and paid holidays
• Financial wellness, including an FSA, 401 (k) and match, Educational Reimbursement, and Life Insurance
• Family assistance, including Adoption Assistance and EAP/Health and Welfare Assistance
• Growth opportunities, including Training and Development and Leadership Development
• Substantial perks, including Online Marketplace* discounts on a variety of goods and services, ERG/ Ambassador Group, and Free and reduced-rate bank services

Plus, we work to maintain the best environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where everyone feels encouraged to contribute to our processes, decisions, planning, and culture.

To thrive, you should have:

• Associate's or Bachelor's degree in Information Technology, Computer Science, Business, Finance, or a related field preferred. Minimum 3-5 years of application support, systems administration, or business systems experience.
• Strong analytical and problem-solving abilities with experience diagnosing application issues, identifying root causes, and implementing effective solutions to support business operations.
• Knowledge of application administration, system configuration, user access management, and troubleshooting, with the ability to translate business requirements into practical technology solutions.
• Excellent communication and relationship-building skills with a proven ability to collaborate effectively with business users, vendors, and cross-functional technical teams.
• Experience managing multiple priorities, projects, and deadlines in a fast-paced environment while maintaining a strong focus on customer service, process improvement, and operational efficiency.
• Proficiency with Microsoft Office applications and enterprise business systems; experience with Fiserv, Salesforce, LaserPro, digital banking, treasury management, or lending platforms preferred.

Your responsibilities as the Application Support Analyst will include:

• Serve as the primary administrator and support resource for assigned banking applications, providing technical support, troubleshooting system issues, maintaining configurations, and ensuring optimal application performance and availability.
• Partner with business units to gather requirements, analyze processes, and recommend technology solutions, workflow enhancements, and automation opportunities that improve efficiency and support business objectives.
• Act as the primary liaison between business users, software vendors, and IT teams, coordinating issue resolution, managing vendor relationships, supporting system upgrades, and participating in implementation and enhancement projects.
• Maintain application security, user access controls, and system documentation while supporting audits, regulatory reviews, compliance initiatives, and adherence to organizational policies and industry requirements.
• Monitor application health, identify risks and improvement opportunities, support cybersecurity and vulnerability remediation efforts, and ensure business-critical systems remain secure, reliable, and aligned with operational needs.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.