IT Systems Administrator — Remote & Onsite Support

Vaco; Jacksonville (FL); In loco; USD 45.000 - 60.000; Tempo pieno

Descrizione del lavoro

Vaco by Highspring is hiring for an IT Help Desk role in Jacksonville, FL. The position focuses on owning the help desk, onboarding/offboarding, and managing Microsoft 365, Entra ID, and Intune.

You will support Azure resources, VPN connectivity, and business apps while coordinating with external vendors. The ideal candidate has a IT-related degree or hands-on experience, strong Windows and networking knowledge, and excellent written communication.

Competenze

• Degree in IT or related field or equivalent hands-on experience.
• Working knowledge of Windows, Microsoft 365, networking fundamentals, and VPN connectivity.
• Willingness to learn and take ownership of issues through resolution.
• Strong written communication and commitment to documenting work.

Mansioni

• Own the help desk: triage, troubleshoot, and resolve tickets for on-site and remote users.
• Handle onboarding and offboarding, including timely access removal.
• Administer Microsoft 365, Entra ID, and Intune, including users, licenses, devices, and security policies.
• Support Azure resources: certificate renewals, VPN connectivity, and service restarts.
• Provide technical support for business apps, remote desktop, VPN, and printing; escalate to vendors as needed.
• Serve as day-to-day contact for MSP and technology vendors.
• Manage software licenses and subscriptions; identify unused services to eliminate.
• Maintain RingCentral phone system and Brivo building access controls.
• Set up workstations, conference rooms, and equipment; assist with branch moves.
• Maintain accurate IT inventory and application ownership records.
• Assist testing and rollout of new systems and solutions.
• Document IT processes for consistency, troubleshooting, and knowledge sharing.

Conoscenze

Windows OS

Microsoft 365

Networking basics

VPN connectivity

Ownership mindset

Written communication

Documentation

Formazione

Degree in IT or related field

Strumenti

Entra ID

Intune

Azure

Descrizione del lavoro

Vaco by Highspring is hiring for an IT Help Desk role in Jacksonville, FL. The position focuses on owning the help desk, onboarding/offboarding, and managing Microsoft 365, Entra ID, and Intune.

You will support Azure resources, VPN connectivity, and business apps while coordinating with external vendors. The ideal candidate has a IT-related degree or hands-on experience, strong Windows and networking knowledge, and excellent written communication.