IT Systems Administrator I: Endpoint & Network Support

City-of-Goldsboro; Goldsboro (NC); On-site; USD 68,000 - 88,000; Full time

Job summary

City of Goldsboro is seeking an IT Technician to plan, install, and maintain PCs, laptops, and related software for city staff. You will train users and provide hardware and software support in both networked and standalone environments.

This role works independently with limited supervision, reporting major activities in regular meetings, troubleshooting issues, configuring devices, supporting VOIP and network hardware, and documenting tickets in the tracking system.

Qualifications

• Bachelor’s degree or higher in a computing-related field and 3 years of tech support or equivalent experience.
• Proficient with Windows OS and Microsoft Office; able to configure hardware, software, and networks.

Responsibilities

• Troubleshoots and resolves hardware and software issues for City employees.
• Configures computers, peripherals, user accounts, mobile devices, and installs software/updates.
• Maintains VOIP system configuration and related devices.
• Documents all tickets and maintains daily logs in the tracking system.
• Sets up devices in meeting spaces and supports city events.

Skills

Hardware knowledge

Software knowledge

Network concepts

Active Directory

Communication skills

Microsoft Office

Education

Bachelor’s Degree in Computer Science/Engineering/Math or related

3 years of technology support experience

Tools

None

Job description

City of Goldsboro is seeking an IT Technician to plan, install, and maintain PCs, laptops, and related software for city staff. You will train users and provide hardware and software support in both networked and standalone environments.

This role works independently with limited supervision, reporting major activities in regular meetings, troubleshooting issues, configuring devices, supporting VOIP and network hardware, and documenting tickets in the tracking system.