IT Technician: Help Desk & Network Support Expert

City of Norco; Norco (CA); On-site; USD 60,000 - 78,000; Full time

Job summary

City of Norco is seeking an IT Support Technician to provide frontline help desk services for PCs, laptops, tablets, and mobile devices. The role includes troubleshooting hardware/software, managing tickets, and supporting network infrastructure and AV for meetings.

The position requires a High School Diploma, CompTIA A+ within six months, and two years of PC configuration and first-level network troubleshooting experience.

Qualifications

• High school diploma or equivalent required.
• CompTIA A+ certification within six months of appointment.
• Two years of PC configuration and first-level network troubleshooting experience.

Responsibilities

• Provide end-user Help Desk support for PCs, laptops, tablets, and mobile devices.
• Troubleshoot hardware and software and manage ITSM tickets.
• Support network infrastructure and the City’s web-based phone system.
• Assist with Microsoft 365 administration and security measures.
• Coordinate with vendors and service providers.

Skills

End user support

Network troubleshooting

Independent work

Vendor coordination

Education

High school diploma or equivalent

Tools

Microsoft 365

Windows OS

Job description

City of Norco is seeking an IT Support Technician to provide frontline help desk services for PCs, laptops, tablets, and mobile devices. The role includes troubleshooting hardware/software, managing tickets, and supporting network infrastructure and AV for meetings.

The position requires a High School Diploma, CompTIA A+ within six months, and two years of PC configuration and first-level network troubleshooting experience.