IT Systems Administrator

Neat; United States; Remote; USD 80,000 - 110,000; Full time

Job summary

Neat ищет IT Systems Administrator для поддержки всей экосистемы технологий компании. Ваша работа охватит производственные платформы, идентификацию, безопасность и управление устройствами; вы будете выполнять повседневные операционные задачи, обеспечивая бесперебойную работу команд.

Основные обязанности включают поддержку пользователей, управление Google Workspace и Microsoft 365, Onboarding/Offboarding, настройку MFA и политику паролей, а также базовую работу с MDM и сетями.

Qualifications

• Опыт поддержки пользователей и устранения неполадок
• Опыт работы с Windows, macOS и Linux
• Знание базовых сетевых концепций
• Опыт администрирования Google Workspace или Microsoft 365
• Опыт работы с MDM, EDR и фаерволами

Responsibilities

• Ответ на звонки/тикеты, первичная диагностика и решение инцидентов
• Администрирование Google Workspace и Microsoft 365
• Настройка учетных записей, лицензий и доступов
• Поддержка Meet/Zoom, видеоконференций
• Р onboarding/offboarding и управление устройствами
• Мониторинг и документирование инцидентов, SLA

Skills

Helpdesk experience

Troubleshooting

Documentation

Communication

Time management

Education

CompTIA A+ certification

Network+ certification

Microsoft 365 Certification (Fundamentals/Associate)

Google Workspace Administrator certification

Tools

Google Workspace

Microsoft 365

MDM platforms

CrowdStrike

Zoom

Microsoft Teams

Google Meet

Job description

Описание:

IT Systems Administrator This role is designed for someone with solid IT fundamentals who will provide essential technical support across our technology ecosystem. The position offers learning opportunities in Productivity Platforms, Identity, Security and Device Management, while handling day-to-day operational responsibilities that keep our teams productive.

Задачи:

1. Helpdesk Support Primary Accountability: Act as the first point of contact for technical issues and requests Respond to and triage incoming support tickets and requests via Slack or our ticketing system. Troubleshoot and resolve issues with SaaS systems and end user devices (Windows / macOS / Linux) Support video conferencing endpoints and meeting room technology (Zoom, MS Teams and Google Meet.) Escalate complex issues to senior team members with appropriate context and initial diagnostics Maintain accurate documentation of issues, resolutions, and user interactions Meet agreed service level agreements (SLAs) for response and resolution times Monitoring Infrastructure
2. Productivity Suite Administration Primary Accountability: Manage and support Google Workspace and Microsoft 365 environments Create, modify, and delete user accounts in Google Workspace and Microsoft 365 Manage user licenses and entitlements across both platforms Configure email accounts, distribution lists, and shared mailboxes Set up and manage Google Drive permissions Troubleshoot email delivery issues, calendar conflicts, and sharing problems Support Microsoft Teams and Google Meet configuration and access Implement security policies such as MFA enforcement and password policies Generate basic reports on usage and license allocation
3. Onboarding and Offboarding Primary Accountability: Ensure smooth technology transitions for joiners and leavers Coordinate with HR to receive advance notice of new starters and departures Prepare laptops and devices for new employees where required Create all necessary user accounts and assign appropriate access permissions Conduct welcome sessions to set up new employees with their technology Create and maintain onboarding checklists and documentation Execute offboarding procedures including account deactivation, data backup/transfer, and device retrieval Ensure security protocols are followed during offboarding (credential removal, access revocation) Maintain asset inventory records for all issued equipment
4. Mobile Device Management (MDM) Primary Accountability: Manage and secure company end-user devices Ensure new devices are enrolled into MDM platform and identities are linked Deploy and manage configuration and application profiles for security and compliance Ensure deployment of software updates and security patches to managed devices Remotely troubleshoot device issues and perform remote wipes when necessary Monitor compliance dashboards and address non-compliant devices Maintain documentation of MDM policies and device inventories
5. Infrastructure Support (Foundational Level) Primary Accountability: Develop working knowledge of infrastructure while providing basic support Monitor server health and availability alerts under guidance Assist with routine server maintenance tasks (updates, backups verification) Support basic networking tasks such as switch port configurations and Wi-Fi troubleshooting Learn and assist with storage management Shadow senior team members during firewall rule changes and network configurations Document infrastructure procedures and maintain network diagrams Participate in infrastructure projects to build practical experience

Требования:

• Helpdesk & Support: 5+ years experience in a helpdesk or technical support role Strong troubleshooting methodology and logical problem-solving approach Experience supporting Windows 10/11 and macOS operating systems Familiarity with common business applications and SaaS platforms Understanding of basic networking concepts (TCP/IP, DNS, DHCP)
• Productivity Platforms: Hands-on experience administering Google Workspace or Microsoft 365 (ideally both) Understanding of cloud identity management and user provisioning Experience with file sharing and collaboration tools
• Device Management: Experience managing MDM platforms Knowledge of security policies and device compliance requirements EDR - NG anti-virus and firewall administration (Crowdstrike)
• Infrastructure (Foundational): Basic understanding of server operating systems (Linux) Awareness of networking fundamentals (IP addressing, vlans, firewall rules ) Familiarity with virtualization concepts Understanding of backup and disaster recovery principles
• CompTIA A+, Network+, or similar certifications Microsoft 365 Certified: Fundamentals or Associate level Google Workspace Administrator certification Experience with scripting (PowerShell, Bash) for basic automation Experience with video conferencing platforms and endpoints (Zoom, Teams, G-Meet)
• Communication: Excellent written and verbal communication skills; ability to explain technical concepts to non-technical users with patience and clarity
• Customer Service Orientation: Genuine desire to help others and provide outstanding user experience
• Learning Agility: Enthusiasm for learning new technologies and adapting to change; proactive about skill development
• Time Management: Ability to prioritize multiple tasks and manage workload effectively
• Attention to Detail: Thoroughness in documentation and following procedures
• Team Collaboration: Works well within a team environment and willing to support colleagues
• Problem-Solving: Analytical mindset with persistence in resolving technical challenges
• Professional Maturity: Reliable, punctual, and maintains confidentiality with sensitive information