Senior IT Systems Administrator

HackerRank; Santa Clara (CA); On-site; USD 135,000 - 148,000; Full time

Job summary

HackerRank is seeking a Senior IT Systems Administrator to provide hands-on IT support for the Bay Area office and support employees across the AMER and EMEA regions—administering the macOS endpoint environment, identity and access platform, and core SaaS applications. This is a senior, hands-on IC role combining support with systems administration and asset lifecycle management.

You will work independently, own complex issues through resolution, and improve IT service delivery as the

Qualifications

• Five+ years of corporate IT support or systems administration.
• Experience administering macOS endpoints with Jamf.
• Experience with Okta or other identity providers.
• Experience supporting Google Workspace, Microsoft 365, Slack and Zoom.
• Experience onboarding/offboarding and asset lifecycles.
• Familiar with IT service-management and ticketing systems.

Responsibilities

• Provide Tier 1 and 2 IT support for AMER/EMEA, meeting SLAs.
• Serve as escalation point for complex endpoint, identity and app issues.
• Administer apps: Jamf, Okta, VPN, DLP, Google Workspace, Microsoft 365, Slack, Zoom, Adobe.
• Manage user accounts, access, SSO and MFA workflows.
• Own laptops, mobile devices, procurement, deployment and decommissioning.
• Support Bay Area workplace technology and office setups.
• Coordinate with EMEA MSP on support and asset delivery.
• Lead IT projects from requirements to adoption.
• Identify repeated issues and create self-service resources.

Skills

Five+ years IT experience

macOS endpoints

Troubleshooting

Vendor coordination

Tools

Jamf

Okta

Google Workspace

Microsoft 365

Slack

Zoom

Adobe

Notion

Linear

Job description

HackerRank helps companies like NVIDIA, Amazon, and Microsoft hire and upskill the next generation of developers based on skills, not pedigree. Our platform is trusted by over 2,500 of the world’s most innovative companies to build strong engineering teams ready for what’s next.

Software has entered an era where humans and AI build side by side. As this shift accelerates, the definition of strong technical talent is changing. We give companies better ways to identify and invest in next-generation skills.

People at HackerRank care deeply about the impact of their work and sweat the small details so our customers can be wildly successful with products they genuinely love to use. We move with urgency and believe great outcomes come from high standards.

About The Role

The Global IT team delivers secure, reliable and user-friendly workplace technology for employees across regions, managing employee support, endpoints, identity and access, business applications, IT assets and workplace technology while partnering with Security, People, Finance and external service providers.

As a Senior IT Systems Administrator, you will provide hands-on IT support for the Bay Area office and support employees across the AMER and EMEA regions - administering the macOS endpoint environment, identity and access platform, and core SaaS applications. This is a hands-on senior individual-contributor role combining employee support with systems administration, asset lifecycle management, security compliance, vendor coordination, process improvement and IT project delivery. You will work independently, own complex issues through resolution, and improve how IT services are delivered as the organization evolves.

The role requires in-person presence 5 days a week at the Santa Clara office.

What You’ll Do

IT support and service delivery

• Provide Tier 1 and Tier 2 support for employees across AMER and EMEA, resolving incidents and service requests within agreed service levels.
• Serve as an escalation point for complex endpoint, identity, application and connectivity issues.
• Support employees through Slack, Zoom, email and approved remote-support tools.
• Identify recurring issues and develop documentation, self-service resources and long-term solutions that reduce repeat requests.

Systems and access administration

• Administer Jamf, Okta, VPN, DLP, Google Workspace, Microsoft 365, Slack, Zoom, Adobe and other approved business applications.
• Manage user accounts, application access, groups, SSO, MFA and related identity-management workflows.
• Support onboarding, internal transfers and offboarding by ensuring accounts, access and equipment are provisioned or removed accurately and on time.
• Support periodic access reviews and provide evidence for applicable security and audit requirements.

Endpoint and asset lifecycle management

• Own the lifecycle of laptops, mobile devices and other IT assets - procurement, configuration, deployment, maintenance, recovery and secure decommissioning.
• Configure and support macOS devices through Jamf, including enrollment, application deployment, policy management and compliance monitoring.
• Coordinate warranty support, repairs, replacements and hardware recovery with employees and vendors.

Bay Area workplace technology

• Provide hands-on technology support for the Bay Area office, including workstations and conference-room technology.
• Coordinate with vendors and internal partners during office changes, technology upgrades or new workplace setups.

Global operations and vendor management

• Partner with the EMEA managed-service provider on timely support, device delivery and asset recovery.
• Manage hardware and service-provider relationships, monitoring delivery quality and escalating issues when required.

Process improvement and projects

• Use ticket trends, SLA performance, employee feedback and asset data to identify service and process improvements.
• Identify opportunities to automate repetitive IT workflows - onboarding, offboarding, access provisioning and device management.
• Lead assigned IT projects from requirements gathering through implementation, documentation and adoption.

Who You Are

• Five or more years of relevant experience in corporate IT support, systems administration or IT operations.
• Hands-on experience administering macOS endpoints in a corporate environment, with strong experience in Jamf or a comparable MDM platform.
• Experience administering Okta or another enterprise identity provider.
• Experience supporting business applications such as Google Workspace, Microsoft 365, Notion, Linear, Slack and Zoom.
• Experience managing employee onboarding, offboarding, access provisioning and hardware lifecycles.
• Experience working through an IT service-management or ticketing system against defined service levels.
• Strong troubleshooting and analytical skills, and the ability to manage several competing requests and projects while meeting deadlines.
• Strong written and verbal communication skills, including explaining technical concepts to non-technical employees.

Even better if you have

• Experience working in a distributed, high-growth or startup technology environment.
• Experience supporting office networks, conference-room technology and workplace IT systems.
• Experience managing vendors, managed-service providers and international hardware logistics.
• Familiarity with SOC 2, ISO 27001 or comparable security and compliance environments.
• Experience automating IT workflows through scripting, APIs or workflow-automation tools.
• Relevant Jamf, Okta, Apple, ITIL or CompTIA certification.

You will thrive in this role if

• You take ownership of problems and remain accountable until they are resolved.
• You enjoy combining hands-on employee support with systems and process improvement.
• You can establish structure and priorities in a fast-changing environment.
• You communicate proactively and build trust with employees, partners and vendors.
• You apply sound judgement when handling access, employee information and security-sensitive issues.
• You look beyond the immediate request to identify root causes and scalable solutions.
• You work effectively both independently and as part of a distributed team.

This role carries a total potential annual earnings (OTE) of $135,000-$148,000, comprising a base salary of $135,000 and variable pay of up to $13,500, plus equity. This range doesn't include additional benefits. Salary may be adjusted based on business needs. Final offer may vary based on skills, experience, location, and other compensation components.

HackerRank is a proud equal employment opportunity and affirmative action employer. We provide equal opportunity to everyone for employment based on individual performance and qualification. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.