We are looking for individuals who are eager to learn, highly customer focused, patient, reliable, able to effectively communicate, self‑driven, have a positive attitude, and can prioritize and execute tasks without micro‑management. If you are passionate about technology, problem‑solving, and thrive in a fast‑paced environment, we invite you to become an integral part of our growing team!
Responsibilities
- Administer, monitor, and maintain a customer's IT infrastructure.
- Install, configure, and troubleshoot hardware and software components.
- Collaborate with the IT team to implement and support network security measures.
- Provide technical support to end‑users and resolve IT‑related issues.
- Conduct regular system audits to ensure compliance with security policies.
- Stay updated on emerging technologies and recommend enhancements for continuous improvement.
- Assist in planning and implementing IT projects.
- Ownership and responsibility for specific clients.
- Follow up with customers and team to verify issue resolution.
- Analyze customer trend data to proactively prevent issues and improve productivity.
- Wi‑Fi and network connectivity troubleshooting.
Desired Qualifications & Experience
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Proven experience as an IT System Administrator.
- Strong knowledge of Windows operating systems.
- Experience with virtualization technologies (VMware, Citrix, Hyper‑V).
- Familiarity with network protocols, switching, security, and firewalls.
- EMR/EHR/Practice Management or other database software.
- Microsoft 365, Office 365, and Azure.
- Excellent troubleshooting and problem‑solving skills.
- Previous technical support and customer support experience is highly desired.
- Ability to adapt quickly and work both independently and collaboratively within a team.
- Effective communication and interpersonal skills.
- Organizational skills with time management, prioritization, and documentation.
- Ethical conduct.
Requirements
- Must have 1 year’s IT experience.
- Must have ability to relocate to Mobile, AL before starting work.
Benefits
- Yearly pay & performance bonus.
- 401(k) & matching.
- Health insurance.
- Paid time off.
- Career growth opportunities for highly motivated team members.
Work Schedule / Location
Full Time (8 hours/day) | Monday-Friday | Day Shift | In Person