IT Systems Administrator

Lendbuzz; Boston (MA); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Dental and Health Insurance

Company Outings

401(k)

Fitness Center

Unlimited PTO

Company Issued Hardware

Stocked Kitchen

Cool Swag

Job summary

Lendbuzz in Boston is seeking an IT Systems Administrator to own endpoint management, asset lifecycle, and day-to-day IT support for the office. You will be the resident expert on Apple device management using Jamf Pro and Jamf Connect, while supporting Windows, Linux, and mobile endpoints.

You will manage JumpCloud as an MDM for mixed environments, maintain ABM configurations, and drive automation to reduce recurring tickets. Strong communication and hands-on problem solving are essential.

Qualifications

• 4+ years in IT support, IT operations, systems administration, or endpoint management.
• Experience with Jamf Pro and Jamf Connect for macOS fleets.
• Knowledge of JumpCloud for managing Windows/Linux endpoints.
• Familiarity with Apple Business Manager and MDM concepts.
• Strong communication and customer service skills.

Responsibilities

• Own endpoint management and IT asset lifecycle for the Boston office.
• Administer Jamf Pro/Jamf Connect and JumpCloud across macOS, Windows, and Linux.
• Manage ABM for device enrollment, licensing, and Managed Apple IDs.
• Provide day-to-day IT support, asset provisioning, onboarding/offboarding.
• Maintain SOPs, incident response, and cross-team collaboration.
• Own Jira ticket queue and drive process improvements.

Skills

IT support

IT operations

Systems administration

Endpoint management

Jamf Pro

Jamf Connect

JumpCloud

Jira

Apple Business Manager

SSO (Okta)

Scripting (Bash/Python)

Networking basics

Education

Degree in IT / Computer Science

Tools

Jamf Pro

Jamf Connect

JumpCloud

Apple Business Manager

Jira

Okta

Python

Bash

Job description

• At Lendbuzz, we believe financial opportunity should be more personalized and fair. We develop innovative technologies that provide underserved and overlooked borrowers with better access to credit. From our employees to our dealers, partners, and borrowers, we’ve built a company and a culture around a resolute belief in the promise and power of diversity. We value independent and critical thinking
• We are hiring an IT Systems Administrator to own endpoint management, asset management, and day-to-day IT support for our Boston office
• You will be the resident expert on Apple device management, running Jamf Pro and Jamf Connect across the macOS fleet, while also supporting Windows, Linux, mobile, and JumpCloud-managed endpoints. You’ll work closely with the broader IT team and other departments on projects,
• Administer Jamf Pro and Jamf Connect for macOS (enrollment, configuration profiles, smart groups, patching, deployment, compliance) and JumpCloud as MDM for Windows and Linux endpoints
• Manage Apple Business Manager (ABM) for device enrollment, app licensing, and managed Apple IDs
• Provision, configure, troubleshoot, and repair macOS, Windows, and Linux machines, mobile devices, Windows VMs, servers, and peripherals
• Own IT asset management end to end procurement, deployment, ownership, licenses, and retirement/disposal keeping records accurate and in line with budget and compliance
• Run onboarding, offboarding, and role-change processes: device prep, account setup, access changes, and equipment recovery
• Own the daily Jira ticket queue, keeping prioritization, response times, and communication consistent
• Find recurring tickets and remove the cause automate a provisioning step, fix the root issue, or document the fix
• Write and maintain SOPs and knowledge base docs so employees can self-serve; partner with global IT team, stakeholders, and vendors on escalations and process improvement
• Collaborate across IT and other departments on broader initiatives, contribute to projects led by other team members, and initiate your own improvement projects before problems elevate

Benefits

• Dental and Health Insurance
• Company Outings
• 401(k)
• Fitness Center
• Unlimited PTO
• Stocked Kitchen
• Company Issued Hardware
• Cool Swag

• Understanding of IT asset management and the employee device lifecycle procurement through retirement
• Experience with JumpCloud or a similar MDM/directory platform for managing Windows and Linux endpoints
• Strong communication and customer service instincts
• 4+ years in IT support, IT operations, systems administration, or endpoint/device management.
• A degree in IT, Computer Science, or Information Systems is welcome; equivalent hands-on experience counts
• Experience supporting Windows and Linux systems, including server administration, in addition to macOS
• Jamf certification (Jamf Certified Technician, Administrator, or higher), with hands-on production experience running Jamf Pro and Jamf Connect for macOS fleets
• Experience with Apple Business Manager and mobile device management (iOS/Android)
• Proactive you anticipate problems before they elevate, initiate improvements, and stay steady when several things break at once
• Working knowledge of networking fundamentals: LAN/Wi-Fi, DNS, DHCP, and IP addressing
• Experience with a ticketing system such as Jira
• Okta or similar SSO/identity platform experience
• Jamf Certified Expert (JCE) or Jamf 300/400-level certification
• Apple certification (ACSP or equivalent)
• Scripting and automation Bash, Python, or similar to replace manual provisioning and reporting work
• Experience owning full project lifecycles, from planning through delivery