IT Systems Administrator (Boston)

Lendbuzz; Boston (MA); On-site; USD 90,000 - 140,000; Full time

Job summary

Lendbuzz is seeking a skilled IT Systems Administrator in Boston to own endpoint management, asset lifecycle, and day-to-day IT support. You will lead Jamf Pro/Connect for macOS, JumpCloud for Windows/Linux, and collaborate with the broader IT team on projects.

Ideal candidates will have 4+ years in IT, Jamf certifications, and strong communication skills for cross-team support and process improvements.

Qualifications

• 4+ years in IT support, IT operations, systems administration, or endpoint/device management.
• Jamf certification with hands-on production experience running Jamf Pro and Jamf Connect for macOS fleets.
• Experience supporting Windows and Linux systems, including server administration, in addition to macOS.
• Experience with JumpCloud or a similar MDM/directory platform for managing Windows and Linux endpoints.
• Experience with Apple Business Manager and mobile device management (iOS/Android).
• Strong communication and customer service instincts.
• Proactive you anticipate problems and drive improvements while handling multiple issues.

Responsibilities

• Own device, asset, and lifecycle management for the Boston office.
• Administer Jamf Pro and Jamf Connect for macOS and JumpCloud for Windows/Linux endpoints.
• Manage Apple Business Manager for device enrollment, app licensing, and managed Apple IDs.
• Provision, configure, troubleshoot, and repair macOS, Windows, and Linux machines and peripherals.
• Own IT asset management end to end including procurement, deployment, licenses, and disposal.
• Handle onboarding, offboarding, and role-change processes for devices and accounts.
• Own daily Jira ticket queue; prioritize, respond, and document fixes.
• Write and maintain SOPs and knowledge base docs for self-service by employees.
• Collaborate with IT and other departments on broader initiatives and improvements.

Skills

Jamf Pro

Jamf Connect

JumpCloud

Apple Business Manager

Windows

Linux

Bash/Python

Communication

Education

IT/CS/IS degree

Tools

Jira

Okta

Jira Service

Job description

At Lendbuzz, we believe financial opportunity should be more personalized and fair. We develop innovative technologies that provide underserved and overlooked borrowers with better access to credit. From our employees to our dealers, partners, and borrowers, we’ve built a company and a culture around a resolute belief in the promise and power of diversity. We value independent and critical thinking.

We are hiring an IT Systems Administrator to own endpoint management, asset management, and day-to-day IT support for our Boston office. You will be the resident expert on Apple device management, running Jamf Pro and Jamf Connect across the macOS fleet, while also supporting Windows, Linux, mobile, and JumpCloud-managed endpoints. You'll work closely with the broader IT team and other departments on projects.

Key Responsibilities

Device, asset, and lifecycle management

• Administer Jamf Pro and Jamf Connect for macOS (enrollment, configuration profiles, smart groups, patching, deployment, compliance) and JumpCloud as MDM for Windows and Linux endpoints.
• Manage Apple Business Manager (ABM) for device enrollment, app licensing, and managed Apple IDs.
• Provision, configure, troubleshoot, and repair macOS, Windows, and Linux machines, mobile devices, Windows VMs, servers, and peripherals.
• Own IT asset management end to end procurement, deployment, ownership, licenses, and retirement/disposal keeping records accurate and in line with budget and compliance.
• Run onboarding, offboarding, and role-change processes: device prep, account setup, access changes, and equipment recovery.

Service delivery, documentation, and cross-team work

• Own the daily Jira ticket queue, keeping prioritization, response times, and communication consistent.
• Find recurring tickets and remove the cause automate a provisioning step, fix the root issue, or document the fix.
• Write and maintain SOPs and knowledge base docs so employees can self-serve; partner with global IT team, stakeholders, and vendors on escalations and process improvement.
• Collaborate across IT and other departments on broader initiatives, contribute to projects led by other team members, and initiate your own improvement projects before problems escalute.

Key Requirements

• 4+ years in IT support, IT operations, systems administration, or endpoint/device management. A degree in IT, Computer Science, or Information Systems is welcome; equivalent hands-on experience counts.
• Jamf certification (Jamf Certified Technician, Administrator, or higher), with hands-on production experience running Jamf Pro and Jamf Connect for macOS fleets.
• Experience supporting Windows and Linux systems, including server administration, in addition to macOS.
• Experience with JumpCloud or a similar MDM/directory platform for managing Windows and Linux endpoints.
• Experience with Apple Business Manager and mobile device management (iOS/Android).
• Understanding of IT asset management and the employee device lifecycle procurement through retirement.
• Strong communication and customer service instincts
• Proactive you anticipate problems before they escalte, initiate improvements, and stay steady when several things break at once.

Nice to Have

• Working knowledge of networking fundamentals: LAN/Wi-Fi, DNS, DHCP, and IP addressing.
• Experience with a ticketing system such as Jira.
• Okta or similar SSO/identity platform experience.
• Jamf Certified Expert (JCE) or Jamf 300/400-level certification.
• Apple certification (ACSP or equivalent).
• Scripting and automation Bash, Python, or similar to replace manual provisioning and reporting work.
• Experience owning full project lifecycles, from planning through delivery.

We believe:

Diversity is a competitive advantage.

We celebrate our differences, and are better when we have a variety of experiences, viewpoints, and backgrounds.

Compassion is a strength.

Simplicity is a key feature.

Honesty and transparency are non negotiable.

Financial opportunity belongs to everyone.

Background Checks

After an offer is accepted, Lendbuzz conducts a pre-employment background check. Any evaluation of the background check will be subject to an individualized assessment, taking into account the applicant’s or employee’s specific record and the responsibilities and requirements of the particular role.