IT Systems Admin & Customer Support Specialist

US Military Treatment Facilities under DHA; Honolulu (HI); On-site; USD 62,000 - 86,000; Full time

Job summary

Defense Health Agency at Tripler Army Medical Center in Honolulu, HI is seeking a Lead IT Specialist for Systems Administration and Customer Support. The role requires resolving IT issues, reviewing tickets, and maintaining system status reports while delivering reliable IT services to users.

Applicants should have the formal education and demonstrated competencies in detail orientation, customer service, oral communication and problem solving to support mission-critical operations within the

Qualifications

• Specialized IT experience for GS-07 level including solving routine IT problems and maintaining ticket status reports.
• Competencies include Attention to Detail, Customer Service, Oral Communication, and Problem Solving as defined for IT roles.

Skills

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Education

Master's degree or higher in CS/Engineering/Info Science/IT

Two years of graduate education with 24 semester hours in related fields

Job description

Defense Health Agency at Tripler Army Medical Center in Honolulu, HI is seeking a Lead IT Specialist for Systems Administration and Customer Support. The role requires resolving IT issues, reviewing tickets, and maintaining system status reports while delivering reliable IT services to users.

Applicants should have the formal education and demonstrated competencies in detail orientation, customer service, oral communication and problem solving to support mission-critical operations within the