IT Help Desk Specialist - Secure, Mission-Driven Support

Booz Allen Hamilton; Honolulu (HI); On-site; USD 90,000 - 130,000; Full time

Job summary

Booz Allen Hamilton in Honolulu is seeking an IT Systems Administrator to support client/server/storage/network devices and lead problem-solving for mission-critical technology products.

The role requires a bachelor’s degree in System Administration, Network Administration, or CS and hands-on IT systems experience. DoD exposure and an active clearance are a plus; you may handle disposal guidance and inventory management.

Qualifications

• Experience providing IT systems support including day-to-day operations, monitoring and problem resolution.
• Knowledge of inventory management.
• Ability to follow appropriate disposal guidance.
• Ability to work independently with minimal supervision.
• Bachelor's degree in System Administration, Network Administration, or CS.

Responsibilities

• Provide in-depth support and lead problem-solving and implementation efforts for specific technology products or applications.
• Apply basic principles, theories and concepts to resolve routine problems.
• Refer more complex issues to higher levels.
• Work under direct supervision.

Skills

IT systems support

Inventory management

Independent work

Education

Bachelor's degree in System Administration or Network Administration or CS

TS/SCI clearance (nice to have)

Tools

Windows 11

Group Policy

Active Directory

Tanium ARAD

EiTAAS

Microsoft 365

Job description

Booz Allen Hamilton in Honolulu is seeking an IT Systems Administrator to support client/server/storage/network devices and lead problem-solving for mission-critical technology products.

The role requires a bachelor’s degree in System Administration, Network Administration, or CS and hands-on IT systems experience. DoD exposure and an active clearance are a plus; you may handle disposal guidance and inventory management.