IT Support Specialist — Help Desk & Systems Admin

Finance-Factors.-Ltd.; Honolulu (HI); On-site; USD 41,000 - 66,000; Full time

Job summary

Finance-Factors.-Ltd. in Honolulu, HI, seeks an IT Support Specialist to provide first‑line help desk support for software, hardware, and network issues across the enterprise. This full‑time role includes documenting procedures, assisting with system administration, asset management, and vendor coordination.

The position entails responding to inquiries, maintaining user accounts, and supporting IT projects and disaster‑recovery planning, with emphasis on clear communication and ongoing training.

Qualifications

• Associate degree from an accredited college with preference toward Computer Science or Information Systems majors or equivalent certification.
• A+, Net+, Security+ or equivalent experience
• Experience in network administration, hardware and software maintenance and LAN/WAN support preferred.
• 1-2 years technical experience installing, configuring, patching, upgrading and troubleshooting hardware, peripherals, operating systems and software applications, including system administration for Windows 10/11, Office 365, Windows Server, Active Directory, O365 Exchange, O365 Administration, Print Server, VMware vSphere.

Responsibilities

• Respond to and manage Tier 1 help desk issues, first line support for workstation/printers/application and network issues.
• Plans, implements, tests and maintains all hardware and software applications on new and existing devices.
• Documents technical computing and end user procedures.
• Provides system analysis, documentation, and administration processes for workstations and network systems.
• Monitors and recommends upgrades or software patches related to the company’s systems environment.
• Provisions new user accounts and termination of accounts for former employees.

Tools

Windows 10/11

Office 365

Windows Server

Active Directory

O365 Exchange

O365 Administration

Print Server

VMware vSphere

Job description

Finance-Factors.-Ltd. in Honolulu, HI, seeks an IT Support Specialist to provide first‑line help desk support for software, hardware, and network issues across the enterprise. This full‑time role includes documenting procedures, assisting with system administration, asset management, and vendor coordination.

The position entails responding to inquiries, maintaining user accounts, and supporting IT projects and disaster‑recovery planning, with emphasis on clear communication and ongoing training.