IT Specialist (Data Management/System Administration)

Military Treatment Facilities under DHA; Honolulu (HI); On-site; USD 85,000 - 110,000; Full time

Job summary

The Defense Health Agency at Tripler Army Medical Center in Honolulu, Hawaii is seeking a civilian IT professional to support Resource Management and Information Management operations. The role emphasizes secure network, software, and hardware configurations and data-management improvements to enhance IT operations.

Applicants should have at least one year of specialized IT experience and demonstrate attention to detail, strong customer service, clear oral communication, and effective problem

Qualifications

• One year of specialized IT experience including developing, implementing, and securing network, software, and hardware configurations.
• Demonstrated ability to analyze and improve data management programs to optimize IT operations.
• Experience showing attention to detail, customer service, oral communication, and problem solving as defined in the competencies.

Skills

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Job description

About the Position:

This position is with the Defense Health Agency, located at Tripler Army Medical Center, Directorate of Resource Management, Information Management Branch, Honolulu Hawaii.

Who May Apply:

Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories selected.

• Current Civilian Employees of the Defense Health Agency (DHA)
• Current Permanent Department of Defense (DoD) Civilian Employee
• Domestic Defense Industrial Base/Major Range and Test Facilities Base
• Civilian Personnel Workforce Interagency Career Transition Assistance Plan
• Land Management Workforce Flexibility Act
• Military Spouses, under Executive Order (E.O.) 13473
• Non-Appropriated Fund Instrumentality (NAFI)
• Non-Department of Defense (DoD) Transfer Priority Placement Program
• DoD Military Reserve (MR) and National Guard (NG) Technician Eligible Priority Placement Program
• DoD Military Spouse Preference (MSP) Eligible Priority Placement Program
• DoD MR and NG Preference Eligible Tech Receiving Disability Retirement Priority Placement Program
• DoD Retained Grade Preference Eligible Reinstatement
• Veterans Employment Opportunity Act (VEOA) of 1998

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Specialized and Other Experience:

One year of specialized experience which includes developing, implementing, and securing network, software, and hardware configurations alongside analyzing and improving data management programs to optimize overall IT operations. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-11). The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined:

• (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others.
• (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation.
• (3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information.
• (4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared