IT System Administrator

SilkRoad; Apex (NC); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Level II Benefits Package

Job summary

Bland Landscaping Company is seeking an experienced IT Systems Administrator to support technology operations for 1,000–2,000 employees across multiple locations. This role focuses on escalated technical support, systems administration, endpoint management, inventory, and IT process improvement, working closely with the Director of IT and our external MSP.

The position is not a traditional Tier 1 help desk role; routine support is handled by the MSP, enabling you to lead device deployments,

Qualifications

• Experience administering Microsoft 365 and AD environments.
• Experience with MDM, Autopilot deployments, and Intune.
• Experience managing IT assets and vendor relationships.

Responsibilities

• Provide escalated technical support and troubleshooting.
• Administer device deployments, inventory tracking, and asset lifecycle.
• Maintain system documentation and IT policies.
• Collaborate with MSP to meet service expectations.

Skills

Microsoft 365

Active Directory

Azure

Intune

MDM

Asset management

Vendor management

Tools

BossLM

Great Plains Dynamics

Microsoft Autopilot

Job description

Position Summary

Bland Landscaping Company is seeking an experienced IT Systems Administrator to support technology operations for approximately 1,000 - 2,000 employees across multiple locations. Working closely with the Director of IT and our external managed services partner. This role focuses on Tier 2 support, systems administration, endpoint management, technology asset lifecycle management, mobile device management (MDM), business system administration, vendor management, and IT process improvement.

This position is not a traditional Tier 1 Help Desk role. Routine support and triage are primarily handled by our external managed services partner, allowing this role to focus on escalated technical support, device deployments, systems administration, inventory management, process documentation, vendor relationships, and strategic technology initiatives.

Essential Duties and Responsibilities

Systems Administration & Endpoint Management

• Administer and support Microsoft 365, Active Directory, Microsoft Entra ID, Azure, Intune, and related Microsoft technologies.

• Manage user accounts, licenses, security groups, permissions, and access controls.

• Support endpoint management, mobile device management (MDM), and Microsoft Autopilot deployments.

• Maintain device standards, security policies, system configurations, and technical documentation.

• Work with our external managed services partner to resolve escalated technical issues and maintain service expectations.

Technology Asset & Mobility Management

• Manage the complete lifecycle of company technology assets, including computers, mobile devices, peripherals, and related equipment.

• Coordinate procurement, configuration, deployment, inventory tracking, recovery, redeployment, and retirement of assets.

• Administer mobile device programs, vendor relationships, carrier services, security compliance, and asset tracking.

• Maintain accurate inventory records and continuously improve asset management processes.

Tier 2 Support & Business Systems Administration

• Serve as the primary internal resource for escalated user support and advanced technical troubleshooting.

• Resolve complex workstation, application, mobile device, and account management issues.

• Serve as the primary administrator for BossLM and Great Plains Dynamics, including user access, permissions, system support, and vendor coordination

• Identify recurring issues and implement long-term solutions that improve user experience and operational efficiency.

Vendor Management, Projects & Continuous Improvement

• Manage relationships with technology vendors, service providers, and software partners.

• Coordinate licensing, procurement, support escalations, and vendor performance.

• Develop and maintain IT policies, procedures, standards, and documentation.

• Support technology projects, software implementations, hardware refreshes, acquisitions, branch expansions, and infrastructure improvements.

• Research and recommend technology solutions that improve efficiency, security, and scalability.

Compensation & Benefits

Compensation

• Competitive pay based on experience, qualifications, technical expertise, and overall fit for the position.

Benefits

Bland Landscaping offers a competitive Level II Benefits Package designed to support employees' health, financial well-being, and work-life balance. Benefits include:

• Medical, prescription drug, dental, and vision insurance options.

• Company-supported Health Reimbursement Arrangement (HRA) and Flexible Spending Accounts (FSA).

• Voluntary life insurance, short-term disability, and long-term disability coverage.

• Voluntary critical illness and accident insurance plans.

• Eligibility for company-sponsored benefit programs in accordance with plan guidelines and waiting periods.