IT Systems Administrator

Bland Landscaping Company; Apex (NC); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Level II Benefits Package

Job summary

Bland Landscaping Company is seeking an experienced IT Systems Administrator to support technology operations for approximately 1,000–2,000 employees across multiple locations. This role emphasizes escalated Tier 2 support, systems administration, endpoint management, and IT process improvement.

You will work with the Director of IT and an external MSP, handling asset lifecycle management, vendor coordination, and strategic technology initiatives, while routine help-desk tasks are handled by our

Qualifications

• 4+ years of hands-on IT support and systems administration in onsite or hybrid settings.
• 4+ years of Help Desk and end-user support experience.
• Experience with Active Directory, Microsoft Entra ID, Microsoft 365, and Azure.
• Experience with user and group administration and asset lifecycle management.
• Strong problem solving, documentation, and customer service skills.

Responsibilities

• Administer and support Microsoft 365, AD, Entra ID, Azure, Intune and related technologies.
• Manage user accounts, licenses, security groups, permissions, and access controls.
• Support endpoint management, MDM, and Autopilot deployments.
• Maintain device standards, security policies, and technical documentation.
• Collaborate with MSP to resolve escalated issues and meet service commitments.
• Develop IT policies, procedures, and documentation; support projects and hardware refreshes.

Skills

Troubleshooting

Documentation

Customer service

Organizational skills

Education

Associate's or Bachelor's degree in IT/CS/IS

Tools

Active Directory

Microsoft Entra ID

Microsoft 365

Azure

Intune

MDM

BossLM

Great Plains Dynamics

Autopilot

Job description

Bland Landscaping Company is seeking an experienced IT Systems Administrator to support technology operations for approximately 1,000 - 2,000 employees across multiple locations. Working closely with the Director of IT and our external managed services partner. This role focuses on Tier 2 support, systems administration, endpoint management, technology asset lifecycle management, mobile device management (MDM), business system administration, vendor management, and IT process improvement.

This position is not a traditional Tier 1 Help Desk role. Routine support and triage are primarily handled by our external managed services partner, allowing this role to focus on escalated technical support, device deployments, systems administration, inventory management, process documentation, vendor relationships, and strategic technology initiatives.

Essential Duties and Responsibilities

• Administer and support Microsoft 365, Active Directory, Microsoft Entra ID, Azure, Intune, and related Microsoft technologies.
• Manage user accounts, licenses, security groups, permissions, and access controls.
• Support endpoint management, mobile device management (MDM), and Microsoft Autopilot deployments.
• Maintain device standards, security policies, system configurations, and technical documentation.
• Work with our external managed services partner to resolve escalated technical issues and maintain service expectations.

Technology Asset & Mobility Management

• Manage the complete lifecycle of company technology assets, including computers, mobile devices, peripherals, and related equipment.
• Coordinate procurement, configuration, deployment, inventory tracking, recovery, redeployment, and retirement of assets.
• Administer mobile device programs, vendor relationships, carrier services, security compliance, and asset tracking.
• Maintain accurate inventory records and continuously improve asset management processes.

Tier 2 Support & Business Systems Administration

• Serve as the primary internal resource for escalated user support and advanced technical troubleshooting.
• Resolve complex workstation, application, mobile device, and account management issues.
• Serve as the primary administrator for BossLM and Great Plains Dynamics, including user access, permissions, system support, and vendor coordination
• Identify recurring issues and implement long-term solutions that improve user experience and operational efficiency.
• Manage relationships with technology vendors, service providers, and software partners.
• Coordinate licensing, procurement, support escalations, and vendor performance.
• Develop and maintain IT policies, procedures, standards, and documentation.
• Support technology projects, software implementations, hardware refreshes, acquisitions, branch expansions, and infrastructure improvements.
• Research and recommend technology solutions that improve efficiency, security, and scalability.

Required Qualifications

• 4+ years of hands-on IT support and systems administration experience in an onsite or hybrid business environment.
• 4+ years of Help Desk and end-user support experience.
• 4+ years of experience with Active Directory, Microsoft Entra ID, Microsoft 365, and Azure.
• 4+ years of user and group administration experience.
• 2+ years of Mobile Device Management (MDM) experience, including Intune, MaaS360, or similar platforms.
• 1-2+ years of Microsoft Autopilot administration or implementation experience.
• Experience managing computer and mobile device inventories throughout the full asset lifecycle.
• Strong troubleshooting, documentation, customer service, and organizational skills.

Compensation

• Salary Range: $65,000 - $85,000 annually, based on experience, qualifications, technical expertise, and overall fit for the position.

Bland Landscaping offers a competitive Level II Benefits Package designed to support employees' health, financial well-being, and work-life balance. Benefits include:

• Medical, prescription drug, dental, and vision insurance options.
• Company-supported Health Reimbursement Arrangement (HRA) and Flexible Spending Accounts (FSA).
• Voluntary life insurance, short-term disability, and long-term disability coverage.
• Voluntary critical illness and accident insurance plans.
• Eligibility for company-sponsored benefit programs in accordance with plan guidelines and waiting periods.

Preferred Qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
• Experience supporting a multi-location organization.
• Experience working with a Managed Service Provider (MSP).
• Experience with vendor management, technology procurement, and contract coordination.
• Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft Fundamentals, or Endpoint Administrator certifications.
• Experience supporting ERP, HRIS, payroll, or operational business systems.

Ideal Candidate

The ideal candidate has progressed beyond Tier 1 Help Desk responsibilities and is either currently performing Tier 2 support or ready to step into a more advanced systems administration role. This individual has likely served as the primary IT resource within a small or mid-sized organization, managing users, devices, systems, vendors, and support operations while taking ownership of technology improvements and business-critical systems.