IT Support/Vote Clerk - Short Term

Munro Footwear Group; Helena (MT); On-site; USD 42,000 - 54,000; Full time

Job summary

Munro Footwear Group is seeking a temporary IT support specialist in Helena, MT for the legislative session, starting ASAP through June 30, 2027. The role is non-partisan and involves training on the vote system and running it during Floor Sessions (including Saturdays).

Responsibilities include help desk support, hardware/software/AV/network duties, account management, and equipment deployment. Open until filled; E-Verify applicable.

Qualifications

• Typically education and experience equivalent to a 2-year degree in computer science or related field.
• Includes computer-related classes and 2 years of experience performing computer or audio/video support.

Responsibilities

• Train on the vote system.
• Run the Legislative vote system during Floor Sessions (including Saturdays).
• On camera support, must maintain proper dress and appearance.
• Maintain political neutrality on bill voting.
• Provide level-1 tech support and respond to requests promptly to minimize staff disruption.
• Work with level two/three staff to resolve issues and escalate as needed.
• Manage user accounts, passwords, and access, and reset lockouts.
• Assist with setting up new staff, testing applications, deploying equipment, and documenting in tracking system.
• Provide in-person, phone, or email support for hardware, software, network, AV, and inventory database issues.
• Monitor help desk tickets and ensure timely resolution, escalate when necessary.
• Look for patterns in tickets to identify root causes.
• Inventory control of hardware/software/AV equipment; prep and verify deployments.
• Maintain branch asset inventory and assist with purchasing of equipment.
• Provide hands-on training on hardware and software to computer users.
• Keep current on latest software/hardware to maintain knowledge.

Education

Two-year degree in computer science or related field

Job description

Position Title:

This is a short term position for the legislative session. This position will start as soon as possible and will go thru June 30th, 2027. This position is non‑partisan.

DUTIES:

• Training on the vote system
• Run the Legislative vote system during Floor Sessions (includes Saturdays)
• On camera support, must maintain proper dress and appearance
• Maintain political neutrality on bill voting

Technical Support and Troubleshooting:

• Responsible for providing level-1 technical support
• Respond to technical support requests and answers user's inquiries in a timely manner to ensure minimal staff disruption
• Use problem solving techniques to understand, isolate and document problems, determine the best course of action or escalate the issue, and implement and document a solution
• Work with level two and three staff within OLIS or contractor personnel to solve more challenging problems
• Manage user accounts and access, change passwords, and reset user lockouts
• Help process new staff – set up user accounts and workstations, perform user application testing, deploy equipment, and document in tracking system

Help Desk Support:

• Perform help desk functions by providing in‑person, telephone, or email support for Branch users in the areas of hardware, software, network, audio/video, and inventory database support
• Monitor help desk tickets and respond to user support requests
• Respond to help desk calls or emails to support user needs, elevate tickets to others as needed to ensure timely response and effective resolution
• Look for patterns in help desk tickets and elevate for root‑cause solution

Computer, Audio Video Hardware, Software & Network Administration:

• Inventory management and control of hardware, software, and audio/video equipment
• Maintain hardware inventory to ensure that it is organized, clean, ready to deploy, and documented
• Inspect equipment, prepare it for installation, install and verify it is ready for user
• Perform basic hardware maintenance as needed for Branch hardware including such things as cleaning or replacing consumables for printers, plotters or copiers, replacing keyboards, monitors, ergonomic workstations, audio/video devices, etc.
• Image workstations, configure application settings, and verify proper functionality

Inventory & Device Management:

• Maintain Branch asset inventory system with accurate identification and location information
• Help plan and implement the purchase and management of inventory and replacement equipment

Other Duties:

• Provide hands‑on technical training on hardware and software to computer users
• Keep current on the latest software and hardware products to maintain a working knowledge of hardware and software products and their capabilities
• Responsible for other duties and projects as assigned.

Typically education and experience equivalent to a 2-year degree in computer science or a related field which includes computer‑related classes and 2-years of experience directly performing computer or audio/video support. Other combinations of education and/or experience may be considered.

This position is open until filled, but screening begins immediately.

The Legislative Branch participates in E-Verify to confirm employment eligibility. After accepting a job offer and completing Form I-9, your information will be submitted to the Department of Homeland Security and Social Security Administration for verification. For more information about E-Verify, please visit the E-Verify website found here, Link to E-Verify Website [e-verify.gov] .

Applicant Pool Statement : If another department vacancy occurs in this job title within six months, the same applicant pool may be used for the selection. Training Assignment : Not Applicable

Number of Openings

2

Employee Status : Short Term Recurring Schedule : Full-Time

Job Type

Standard

Shift

Day Job

Travel

No

Primary Location

Helena

Posting Date

Aug 17, 2026, 3:33:59 PM Closing Date (based on your computer's timezone) : Ongoing

State government does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, pregnancy, childbirth or medical conditions related to pregnancy or childbirth, age, physical or mental disability, genetic information, marital status, creed, political beliefs or affiliation, veteran status, military service, retaliation, or any other factor not related to merit and qualifications of an employee or applicant.