IT Support & Telecommunication Liaison (Secret Clearance)

CompQsoft; Leesburg (VA); On-site; USD 45,000 - 70,000; Full time

Job summary

CompQsoft in Leesburg, VA seeks an IT Help Desk and Technical Support professional to provide Tier 1 and Tier 2 support, manage service tickets, and troubleshoot hardware, software, and network problems.

The role requires an active Secret clearance and CompTIA Security+ certification, with responsibilities spanning telecommunications support, mobile device management, asset tracking, and IT liaison duties with the CIO IT Office.

Qualifications

• Active Secret clearance required.
• CompTIA Security+ certification required.

Responsibilities

• Provide Tier 1 and Tier 2 help desk support and manage service tickets.
• Troubleshoot hardware, software, and network issues.
• Assist with VoIP and phone systems management.
• Coordinate IT needs as IT liaison with CIO IT Office.

Skills

IT support

Ticketing systems

Hardware troubleshooting

Mobile device management

Documentation

Administrative tasks

Tools

VoIP systems

SOPs

Job description

CompQsoft in Leesburg, VA seeks an IT Help Desk and Technical Support professional to provide Tier 1 and Tier 2 support, manage service tickets, and troubleshoot hardware, software, and network problems.

The role requires an active Secret clearance and CompTIA Security+ certification, with responsibilities spanning telecommunications support, mobile device management, asset tracking, and IT liaison duties with the CIO IT Office.