IT Technical and Administrative support

CompQsoft; Leesburg (VA); On-site; USD 45,000 - 70,000; Full time

Job summary

CompQsoft in Leesburg, VA seeks an IT Help Desk and Technical Support professional to provide Tier 1 and Tier 2 support, manage service tickets, and troubleshoot hardware, software, and network problems.

The role requires an active Secret clearance and CompTIA Security+ certification, with responsibilities spanning telecommunications support, mobile device management, asset tracking, and IT liaison duties with the CIO IT Office.

Qualifications

• Active Secret clearance required.
• CompTIA Security+ certification required.

Responsibilities

• Provide Tier 1 and Tier 2 help desk support and manage service tickets.
• Troubleshoot hardware, software, and network issues.
• Assist with VoIP and phone systems management.
• Coordinate IT needs as IT liaison with CIO IT Office.

Skills

IT support

Ticketing systems

Hardware troubleshooting

Mobile device management

Documentation

Administrative tasks

Tools

VoIP systems

SOPs

Job description

• Help Desk and Technical Support:** Provide Tier 1 and Tier 2 support, resolve user issues, manage service tickets, and troubleshoot hardware, software, and network problems.
• Telecommunications Support:** Assist with management of phone systems, VoIP services, and telecommunications requests.
• IT Liaison and Coordination:** Serve as the command's IT representative, coordinating user requirements and working with the CIO3 IT Office.
• Mobile Device Management:** Provision, secure, maintains, and support enterprise mobile devices.
• Asset Management:** Track and manage IT equipment and software throughout their lifecycle, including procurement, deployment, inventory, and disposal.
• Documentation and Communication:** Maintain SOPs, user guides, and communicate IT updates, outages, and new services.
• Administrative Support:** Provide clerical support, process improvement recommendations, and records management.
• Additional IT Duties:** Perform other assigned IT-related tasks as needed.

Requirements

• Clearance:** Active Secret
• Certification:** CompTIA security+

CompQsoft provides equal opportunity in all aspects of employment and in the working environment to all employees and applicants. CompQsoft does not take any non-merit factors like race, color, religion, sex (gender), mental/physical disability, and age into account for purposes of recruitment, hiring and development