Tier 2 Help Desk: Navy IT Support with Secret Clearance

CompQsoft Inc; Portsmouth, Northern (NH, KY); Hybrid; USD 60,000 - 90,000; Full time

Job summary

CompQsoft, a government IT services contractor, is seeking a Help Desk Tier 2 Support professional in Portsmouth, NH. You will handle escalated tickets, assist NMCI/Nautilus operations, manage account and application access, and coordinate with teams to restore services promptly.

The role requires Active Secret clearance, IAT Level II certification, and strong documentation skills. Full-time with benefits, on-site in Portsmouth, NH.

Qualifications

• Provide Tier 2 IT support and resolve help desk tickets.
• Issues include NMCI/Nautilus operations, connections, server reach back, and proxy configurations.

Responsibilities

• Resolve Tier 2 help desk tickets and escalate when required.
• Document incidents, actions, and outcomes in SUBMEPP ticketing system.
• Publish Knowledge Base articles for LAN or SUBMEPP system.
• Imaging and configuring client workstations and peripheral setup.
• Ensure service levels per the SUBMEPP SLA and monitor system status.

Skills

Tier 2 support

NMCI/Nautilus operations

Ticketing systems

Education

IAT Level II Certification

Tools

SUBMEPP ticketing system

Knowledge Base systems

GFI/NMCI Homeport resources

Job description

CompQsoft, a government IT services contractor, is seeking a Help Desk Tier 2 Support professional in Portsmouth, NH. You will handle escalated tickets, assist NMCI/Nautilus operations, manage account and application access, and coordinate with teams to restore services promptly.

The role requires Active Secret clearance, IAT Level II certification, and strong documentation skills. Full-time with benefits, on-site in Portsmouth, NH.