IT Support Technician - Zoom Room & Endpoints Expert

Vance Thompson Vision; Sioux Falls (SD); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Shoe allowance for full‑time team成员

Education Allowance

Wellness Program paired with a Life/LS

Job summary

Vance Thompson Vision in Sioux Falls, SD is seeking an IT Support Technician to join our team. You will provide hardware and software support, administer Zoom Room systems, and manage IT projects across locations.

Ideal candidates have an associate degree in IT, strong communication, and a proactive, self-motivated approach. We offer full benefits and education programs to support growth.

Qualifications

• Associates degree in information technology or equivalent; Bachelor's preferred.
• Previous IT support experience is preferred.
• Ability to diagnose hardware and software issues and document steps.

Responsibilities

• Administering and maintaining a diverse fleet of ophthalmic diagnostic and surgical devices, ensuring peak performance and regulatory compliance.
• Providing hands-on, phone, and remote IT support to employees by diagnosing and resolving hardware and software issues.
• Designing, building, and maintaining Zoom Room systems and Zoom-based phone administration.
• Managing administration and support for critical Line of Business applications.
• Leading IT projects across the organization and delivering timely results.
• Creating user-friendly technical documentation and training team members.
• Using RMM for proactive monitoring, patch management, and remote access across endpoints.
• Maintaining IT asset inventory across Vance Thompson Vision locations.

Skills

Detail-oriented

Exceptional communicator

Analytical problem solver

Self-starter

Highly motivated

Education

Associates degree in information technology or equivalent

Bachelor's degree preferred

Tools

Zoom Room systems

RMM tools

PowerShell

Python

IT asset management tools

Job description

Vance Thompson Vision in Sioux Falls, SD is seeking an IT Support Technician to join our team. You will provide hardware and software support, administer Zoom Room systems, and manage IT projects across locations.

Ideal candidates have an associate degree in IT, strong communication, and a proactive, self-motivated approach. We offer full benefits and education programs to support growth.