Service Desk Technician II — Windows & AD Specialist

Kforce Inc; Overland Park (KS); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision

HSA

FSA

401(k)

Life & Disability Insurance

Paid Time Off

Job summary

Kforce Inc. in Overland Park, KS is seeking an experienced Service Desk Technician II to provide Tier 1 and Tier 2 support in a Windows/Microsoft environment.

You will troubleshoot escalated issues, support users and endpoints, and assist with AD, networking, and Windows Server environments. This role requires 4+ years of service desk or desktop support experience, hands-on Windows 11 and M365 know-how, AD, and general network troubleshooting.

Qualifications

• 4+ years of service desk, desktop support, or technical support experience.
• Hands-on experience with Windows 11, Microsoft 365, Active Directory, and Windows Server.
• Knowledge of TCP/IP, DNS, DHCP, Wi-Fi, VPN, and general network troubleshooting.
• Experience with ticketing systems and technical documentation.
• Strong troubleshooting, communication, and customer service skills.
• Preferred: Microsoft Entra ID, Group Policy, Citrix, server monitoring/patching, and CompTIA or Microsoft certifications.

Responsibilities

• Provide Tier 1 and Tier 2 support in a Windows/Microsoft environment.
• Troubleshoot Windows 11, Microsoft 365, hardware, software, printers, mobile devices, and connectivity issues.
• Administer Active Directory, including users, groups, password resets, account access, and basic Group Policy support.
• Support Windows Server, file shares, permissions, DNS, DHCP, VPN, and network connectivity.
• Assist with endpoint deployment, software installation, updates, and asset management.
• Manage tickets through resolution, document troubleshooting, and elevate complex issues as needed.

Skills

Windows 11

Microsoft 365

Active Directory

Windows Server

TCP/IP

DNS

DHCP

VPN

Troubleshooting

Customer Service

Ticketing systems

Tools

Group Policy

Citrix

Microsoft Entra ID

Job description

Kforce Inc. in Overland Park, KS is seeking an experienced Service Desk Technician II to provide Tier 1 and Tier 2 support in a Windows/Microsoft environment.

You will troubleshoot escalated issues, support users and endpoints, and assist with AD, networking, and Windows Server environments. This role requires 4+ years of service desk or desktop support experience, hands-on Windows 11 and M365 know-how, AD, and general network troubleshooting.