Tier 1 IT Support Technician - Victoria Texas | Edna Texas

DEWW I.T. Solutions; Victoria (TX); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Structured training

Growth opportunities

Supportive team

Job summary

DEWW I.T. Solutions is hiring Tier 1 Technicians to troubleshoot and resolve everyday IT issues for our clients, both remotely and onsite. You’ll deliver clear communication, thorough documentation, and dependable follow-through while owning tickets from start to finish within Tier 1 scope.

We value strong customer service, reliability, and a willingness to learn. Join a supportive team with clear training and a defined growth path in a values-driven culture.

Qualifications

• Strong customer service and communication skills.
• Professional, dependable, and willing to learn.

Responsibilities

• Resolve workstation and user-level technical issues.
• Troubleshoot hardware, software, and configuration problems.
• Provide onsite support when needed.
• Own tickets from start to resolution within Tier 1 scope.
• Communicate clearly with clients and document work thoroughly.
• Escalate issues cleanly when they exceed Tier 1.

Skills

Customer service

Communication

Willing to learn

Job description

Join Our Team

Great benefits and a great environment are just the beginning.

Tier 1 Technicians are frontline problem‑solvers at DEWW I.T. You’ll handle everyday IT issues for our clients, both remotely and onsite, while delivering clear communication, clean documentation, and reliable follow‑through.

What You’ll Do

• Resolve workstation and user‑level technical issues
• Troubleshoot hardware, software, and configuration problems
• Provide onsite support when needed
• Own tickets from start to resolution within Tier 1 scope
• Communicate clearly with clients and document work thoroughly
• Escalate issues cleanly when they exceed Tier 1

What We’re Looking For

• Strong customer service and communication skills
• Professional, dependable, and willing to learn

Why DEWW I.T.

• Clear expectations and structured training
• Supportive team and defined growth path
• Core values‑driven culture that keeps things simple and gets the job done

Copyright 2026, DEWW I.T. Solutions. All Rights Reserved.

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