IT Support Technician — Swing Shift, 24/7 Ops

WarHorse Casino; Lincoln (NE); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401K match

100% vesting

Quarterly incentives

Vacation & holidays

Discounted meals

Job summary

WarHorse Gaming, a division of Ho-Chunk, Inc., in Lincoln, Nebraska, is seeking an IT Support Technician to install, configure, diagnose, repair, and upgrade corporate hardware and software, while ensuring optimal performance across the property. This role provides end-user support, training, and assistance to keep technology operations smooth.

The Swing Shift, Full-time position supports 24/7/365 operations; travel between properties may be required.

Qualifications

• Requires 21+ years of age.
• High school diploma.
• 2 years of experience installing/troubleshooting Windows OS, hardware, and Microsoft products; experience with servers and network gear in a data center.
• 1 year of experience in Active Directory with tools such as Wireshark, Fluke Meter, Altiris, Ghost.
• Strong English communication skills (written and verbal).
• Previous casino experience and familiarity with gaming systems, table game systems, cash-dispensing systems, and kiosks.

Responsibilities

• Support WarHorse Gaming's Mission, Vision, and Values.
• Assist in business continuity and disaster recovery planning; respond to crises as needed.
• Install, configure, test, monitor, and troubleshoot end-user devices, network hardware, printers, scanners, AV systems, and related software.
• Diagnose and resolve complex IT/hardware issues; coordinate off-site repairs as needed.
• Provide AV support and liaise with third-party AV vendors.
• Deliver training and support to end users across the property.
• Maintain inventories of IT and networking equipment (monitors, servers, routers, switches, peripherals).
• Document all hardware failure, repair, installation, and removal events.
• Track IT hardware/equipment contracts and installations.
• Respond promptly to IT support requests via calls, pages, and emails.

Skills

Windows troubleshooting

Active Directory

IT hardware support

Documentation

Education

High school diploma

Tools

Wireshark

Fluke Meter

Altiris

Ghost

Job description

WarHorse Gaming, a division of Ho-Chunk, Inc., in Lincoln, Nebraska, is seeking an IT Support Technician to install, configure, diagnose, repair, and upgrade corporate hardware and software, while ensuring optimal performance across the property. This role provides end-user support, training, and assistance to keep technology operations smooth.

The Swing Shift, Full-time position supports 24/7/365 operations; travel between properties may be required.