IT Support Technician (Swing Shift) -Lincoln

WarHorse Casino; Lincoln (NE); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401K match

100% vesting

Quarterly incentives

Vacation & holidays

Discounted meals

Job summary

WarHorse Gaming, a division of Ho-Chunk, Inc., in Lincoln, Nebraska, is seeking an IT Support Technician to install, configure, diagnose, repair, and upgrade corporate hardware and software, while ensuring optimal performance across the property. This role provides end-user support, training, and assistance to keep technology operations smooth.

The Swing Shift, Full-time position supports 24/7/365 operations; travel between properties may be required.

Qualifications

• Requires 21+ years of age.
• High school diploma.
• 2 years of experience installing/troubleshooting Windows OS, hardware, and Microsoft products; experience with servers and network gear in a data center.
• 1 year of experience in Active Directory with tools such as Wireshark, Fluke Meter, Altiris, Ghost.
• Strong English communication skills (written and verbal).
• Previous casino experience and familiarity with gaming systems, table game systems, cash-dispensing systems, and kiosks.

Responsibilities

• Support WarHorse Gaming's Mission, Vision, and Values.
• Assist in business continuity and disaster recovery planning; respond to crises as needed.
• Install, configure, test, monitor, and troubleshoot end-user devices, network hardware, printers, scanners, AV systems, and related software.
• Diagnose and resolve complex IT/hardware issues; coordinate off-site repairs as needed.
• Provide AV support and liaise with third-party AV vendors.
• Deliver training and support to end users across the property.
• Maintain inventories of IT and networking equipment (monitors, servers, routers, switches, peripherals).
• Document all hardware failure, repair, installation, and removal events.
• Track IT hardware/equipment contracts and installations.
• Respond promptly to IT support requests via calls, pages, and emails.

Skills

Windows troubleshooting

Active Directory

IT hardware support

Documentation

Education

High school diploma

Tools

Wireshark

Fluke Meter

Altiris

Ghost

Job description

Summary

IT Support Technician

WarHorse Gaming, a division of Ho-Chunk, Inc.Location: Lincoln, NEJob Type: Full-time | Swing Shift - Schedule varies, supporting 24/7/365 operations

Compensation & Benefits

• Salary Range:Based on experience

• Comprehensive benefits package: Federal Employees Medical Coverage Full Insurance Coverage offerings 401K Company Match and 100% Vesting Immediately Quarterly Incentive Program Vacation, Holiday & Sick Days Discounted Meal Program

About Ho-Chunk, Inc. & WarHorse Gaming

Ho-Chunk, Inc. is the award-winning economic development corporation of the Winnebago Tribe of Nebraska. Its mission is to drive long-term economic growth and create meaningful employment opportunities for Tribal members. Through a diverse portfolio of businesses, Ho-Chunk, Inc. supports community development while preserving culture and strengthening sovereignty.

WarHorse Gaming is a gaming and entertainment division of Ho-Chunk, Inc., developed in partnership with the Nebraska Horsemen’s Benevolent and Protective Association (HBPA). The company is responsible for managing the expansion of casino gaming at Nebraska’s historic horse racing venues, with properties in Lincoln, Omaha, and South Sioux City. WarHorse Gaming blends state-of-the-art casino operations with local economic development and community impact. Rooted in Tribal values and driven by guest experience, WarHorse aims to create premier destinations that elevate entertainment in the region.

Our work is guided by our core NATIVE values:

• Native American Owned & Proud – Serving the Winnebago Tribe of Nebraska.

• Accountable – To always do what’s right.

• Team-Focused – For inclusive progress.

• Innovative – In creating solutions.

• Visionary – In our purpose and direction.

• Excellence – Through learning and performance.

Position Summary

The Information Technology Support Technician is responsible for supporting and maintaining in-house technology equipment and IT/AV assets. This includes installing, configuring, diagnosing, repairing, and upgrading corporate hardware and software while ensuring optimal performance. The position also provides troubleshooting, end-user support, training, and assistance to ensure seamless technology operations across the property.

Key Responsibilities

• Support and uphold the Mission, Vision, and Values of WarHorse Gaming.

• Assist in developing business continuity and disaster recovery plans; maintain knowledge of plan executables and respond to crises as needed.

• Install, configure, test, monitor, and troubleshoot end-user devices, network hardware, printers, scanners, presentation systems, and related software.

• Perform on-site analysis, diagnosis, and resolution of complex IT and hardware problems, implementing corrective solutions and coordinating off-site repairs as necessary.

• Provide Audio/Visual (AV) support and communicate with third-party AV vendors as required.

• Deliver training and support to end users and staff on equipment operation and system use.

• Maintain accurate inventories of IT and networking equipment, including monitors, servers, routers, switches, and peripheral devices.

• Document all instances of hardware failure, repair, installation, and removal.

• Track and manage IT hardware/equipment contracts, including contract-based installations.

• Respond promptly to IT support requests via calls, pages, and emails.

• Perform additional duties as assigned.

Qualifications & Experience

Required:

• Must be 21 years of age or older.

• High school diploma.

• Two (2) years of experience installing and troubleshooting Windows operating systems, desktop hardware, and Microsoft products, with exposure to deploying and maintaining servers and network equipment in a data center.

• One (1) year of experience working in an Active Directory environment using system tools such as WireShark, Fluke Meter, Altiris, and Ghost.

• Strong English communication skills (written and verbal).

• Previous experience in a casino setting.

• Experience with gaming systems, table game systems, cash-dispensing systems, and kiosk technology.

Preferred:

• Microsoft, Cisco, CompTIA A+, or Network+ certification.

Work Environment & Physical Requirements

• Exposure to varying conditions including weather, confined spaces, noise, dust, chemicals/fumes, heights, and secondhand smoke.

• Requires regular lifting of up to 50 lbs., physical agility, balance, coordination, and dexterity for handling IT equipment.

• Involves extended periods of mobility, standing, and occasional overtime or extended hours.

• Requires concentration, analytical thinking, and decision‑making under time pressure.

Schedule - Swing Shift (2nd Shift)

• Full-time role supporting 24/7/365 operations.

• Travel between WarHorse properties may be required.

Drug-Free Workplace

WarHorse Gaming is a Drug-Free Workplace. All new hires must successfully complete a pre-employment drug screening. Employees may also be subject to random drug screenings during their employment.

Why Join This Team?

• A mission-driven culture dedicated to economic advancement and community impact

• Guided by strong NATIVE values and tribal-owned purpose

• Career stability and opportunities across diverse industries

• A collaborative work environment that encourages innovation and professional growth

Our Commitment to Diversity

Ho-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. However, preference may be extended to persons of Indian descent in accordance with applicable laws.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.