IT & AV Support Technician — Casino Swing Shift, 24/7

Ho-Chunk, Inc.; Lincoln (NE); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Comprehensive benefits package

401K company match

Job summary

WarHorse Gaming, a division of Ho-Chunk, Inc., is seeking an IT Support Technician in Lincoln, Nebraska. This full-time, swing-shift role supports 24/7/365 operations across properties in the region.

The position installs, configures, diagnoses, repairs, and upgrades corporate hardware and software while delivering end-user support and training. A 21+ age requirement, a high school diploma, and prior Windows/server experience are essential.

Qualifications

• Must be 21 years of age or older.
• High school diploma.
• Two years of experience installing and troubleshooting Windows OS, desktop hardware, and Microsoft products, with exposure to servers and network equipment in a data center.
• One year in Active Directory environment using tools such as Wireshark, Fluke Meter, Altiris, and Ghost.
• Strong English communication skills (written and verbal).
• Previous experience in a casino setting.
• Experience with gaming systems, table game systems, cash-dispensing systems, and kiosk technology.

Responsibilities

• Support WarHorse Gaming’s mission, vision, and values.
• Assist in developing business continuity and disaster recovery plans; respond to crises as needed.
• Install, configure, test, monitor, and troubleshoot end-user devices, network hardware, printers, scanners, and related software.
• Diagnose and resolve complex IT and hardware problems; coordinate off-site repairs as necessary.
• Provide AV support and coordinate with third-party AV vendors.
• Deliver training and support to end users and staff on equipment operation and system use.
• Maintain inventories of IT and networking equipment.
• Document hardware failure, repair, installation, and removal.
• Track and manage IT hardware/equipment contracts, including installations.
• Respond to IT support requests via calls, pages, and emails.
• Perform additional duties as assigned.

Skills

Windows OS

Desktop hardware

Microsoft products

Active Directory

English communication

Casino experience

Gaming systems

Education

High school diploma

Tools

Wireshark

Fluke Meter

Altiris

Ghost

Job description

WarHorse Gaming, a division of Ho-Chunk, Inc., is seeking an IT Support Technician in Lincoln, Nebraska. This full-time, swing-shift role supports 24/7/365 operations across properties in the region.

The position installs, configures, diagnoses, repairs, and upgrades corporate hardware and software while delivering end-user support and training. A 21+ age requirement, a high school diploma, and prior Windows/server experience are essential.