Casino IT & AV Support Technician (Swing Shift)

WarHorse Gaming LLC; Lincoln (NE); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health benefits

401K with company match

Paid time off

Discounted meal program

Quarterly incentive program

Job summary

WarHorse Gaming, a division of Ho-Chunk, Inc., headquartered in Lincoln, NE, is hiring an IT Support Technician for a full-time swing shift supporting 24/7 operations. The role installs, configures, troubleshoots, and maintains corporate hardware and software, including AV assets, to ensure seamless technology operations across the property.

The ideal candidate has 2+ years in IT support, experience with Windows, servers, AD, and networking, plus familiarity with gaming systems.

Qualifications

• Must be 21 years of age or older.
• High school diploma.
• Two (2) years of experience installing and troubleshooting Windows operating systems, desktop hardware, and Microsoft products, with exposure to deploying and maintaining servers and network equipment in a data center.
• One (1) year of experience working in an Active Directory environment using system tools such as WireShark, Fluke Meter, Altiris, and Ghost.
• Strong English communication skills (written and verbal).
• Previous experience in a casino setting.
• Experience with gaming systems, table game systems, cash-dispensing systems, and kiosk technology.

Responsibilities

• Support and uphold the Mission, Vision, and Values of WarHorse Gaming.
• Assist in developing business continuity and disaster recovery plans; maintain knowledge of plan executables and respond to crises as needed.
• Install, configure, test, monitor, and troubleshoot end-user devices, network hardware, printers, scanners, presentation systems, and related software.
• Perform on-site analysis, diagnosis, and resolution of complex IT and hardware problems, implementing corrective solutions and coordinating off-site repairs as necessary.
• Provide Audio/Visual (AV) support and communicate with third-party AV vendors as required.
• Deliver training and support to end users and staff on equipment operation and system use.
• Maintain accurate inventories of IT and networking equipment, including monitors, servers, routers, switches, and peripheral devices.
• Document all instances of hardware failure, repair, installation, and removal.
• Track and manage IT hardware/equipment contracts, including contract-based installations.
• Respond promptly to IT support requests via calls, pages, and emails.
• Perform additional duties as assigned.

Skills

English communication

Windows OS

Troubleshooting

Education

High school diploma

Tools

Active Directory

WireShark

Fluke Meter

Altiris

Ghost

Job description

WarHorse Gaming, a division of Ho-Chunk, Inc., headquartered in Lincoln, NE, is hiring an IT Support Technician for a full-time swing shift supporting 24/7 operations. The role installs, configures, troubleshoots, and maintains corporate hardware and software, including AV assets, to ensure seamless technology operations across the property.

The ideal candidate has 2+ years in IT support, experience with Windows, servers, AD, and networking, plus familiarity with gaming systems.