IT Support Technician - Onsite - Contract - Bingen WA

VetJobs; Bingen (WA); On-site; USD 32,000 - 45,000; Full time

Job summary

Insitu in Bingen, WA is seeking a Level 2 Support Technician for a 12-month on-site contract. You will provide IT support to end users, troubleshoot hardware, software, and network issues, and collaborate with senior staff.

The role requires hands-on work on-site in Bingen and involves AV setup and basic training for new employees. Ideal candidates have an Associate degree with at least 1 year of IT experience, strong customer service, and proficiency with Microsoft Office and ticketing systems.

Qualifications

• Minimum education: High School or GED.
• Associate degree in a relevant discipline and 1+ year IT experience.
• Strong customer service focus and reliable work ethic.
• Excellent organizational and time management skills, with attention to detail.

Responsibilities

• Respond promptly to IT service requests and provide support per guidelines.
• Troubleshoot hardware, software, and network issues with effective fixes.
• Escalate complex issues to higher-level teams or SMEss.
• Document resolution process from initial report to final solution.
• Install, configure, repair, and replace computers, peripherals, and software.
• Assist users in understanding system operations and resolving IT concerns.
• Support AV setup for meetings as required.
• Facilitate basic IT training for new employees (workstation/account setup).

Skills

IT support

Troubleshooting

Customer service

Windows OS

Communication

VPN technologies

Education

High School diploma

Associate degree

Tools

Ticketing systems

Microsoft Office

AV setup

Job description

Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience.

Unless specifically stated otherwise, this role is “On‑Site” at the location detailed in the job post.

We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. Insitu, a leader in Uncrewed Aircraft Systems (UAS), is seeking a skilled Level 2 Support Technician for a 12‑month onsite contract in Bingen, WA.

Join our mission to deliver world‑class solutions that support client success in the most challenging environments. Discover a career in aviation and UAS innovation within a culture built on Pioneering, Performing, Caring, and Unity.

As a Level 2 Support Technician, you will provide IT support to end users, troubleshoot technical issues, and implement effective solutions. You will ensure a high standard of customer service, act as a primary point of contact for onsite IT needs and collaborate with senior technical staff as required.

What You’ll Do:

• Respond promptly to IT service requests, providing technical support in line with company guidelines.
• Troubleshoot hardware, software, and network issues, delivering effective fixes and workarounds.
• Escalate and coordinate complex technical issues to higher‑level support teams or subject matter experts.
• Document the resolution process for all help desk requests, maintaining accurate records from initial report to final solution.
• Install, configure, repair, and replace computers, peripherals, and software.
• Assist users in understanding system operations and resolving common technical concerns.
• Support meetings by assisting with audiovisual (AV) setup as required.
• Facilitate basic IT training for new employees, including workstation and account setup.

Minimum Education Required:

High School/GED

Additional Qualifications/Responsibilities:

• Education & Experience:
• Associate degree in a relevant discipline and at least 1 year of professional IT experience.
• Strong customer service focus and reliable work ethic.
• Excellent organizational and time management skills, with high attention to detail.
• Clear verbal and written communication, with strong interpersonal and collaborative abilities.
• Broad understanding of computers, networks, and software troubleshooting.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook).
• Ability and willingness to quickly learn new technology and software.

Preferred Education & Experience:

• Experience supporting Windows operating systems
• Experience with hardware thoroughgoing and imaging/deployment tools
• Knowledge of ticketing systems
• Experience supporting remote users and VPN technologies

In‑Office Requirement Statement: (On‑Site) This role requires hands‑on work on our products/collaboration with on‑site teams, and will need to work on‑site full‑time in Bingen, WA.

Physical Requirements:

• Ability to lift 35 lbs.

City* Bingen

State* Washington