IT Support Technician - Onsite

Genesis10; Kent (OH); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K

Commuter Benefits

Job summary

Genesis10 is seeking an IT Support Technician for a Direct Hire role in Kent, OH. This onsite position provides Tier 2 hardware, software, and network support within a multi-site Microsoft environment.

You'll be the first point of contact for employees, troubleshoot devices, manage Active Directory accounts, and assist with ERP and business systems projects while supporting security and telecom infrastructures.

Qualifications

• Candidates should have strong customer service and problem-solving skills.
• Experience in hardware, software, and network troubleshooting.
• Familiarity with Windows-based environments and basic IT infrastructures.

Responsibilities

• Provide Tier 2 help desk support for hardware, software, OS, and network issues.
• Manage IT hardware, software, and assets including deployment and upgrades.
• Support Active Directory user accounts, permissions, and LAN/WAN connectivity.
• Assist with ERP and business systems projects, document processes, and develop end-user training materials.
• Oversee physical access controls, badges, and key fobs.
• Administer VoIP/PBX and enterprise printer/copier fleet.
• Maintain critical facility IT-related systems such as generators.
• Coordinate IT projects and track milestones and timelines.
• Liaise with IT vendors and service providers for upgrades and maintenance.

Skills

Customer service

Troubleshooting

Hardware knowledge

Software knowledge

Networking basics

Onsite support

Documentation

Education

High school diploma (GED)

Tools

Active Directory

Exchange

SQL

Job description

Genesis10 is currently seeking an IT Support Technician for a Direct Hire position with a Global Industrial Equipment Manufacturer located in Kent, OH. This position is fully onsite. Compensation: $50,000 - $60,000 per year, W2, based on qualifications

Position Overview

This position is primarily responsible for providing technical assistance on computers and other Information Technology related peripherals, serving as the first point of contact for company employees. The role involves hands‑on Tier 2 support for hardware, software, and network infrastructure within a multi‑site Microsoft environment.

Key Responsibilities

• Provide Technical Help Desk Support as the first point of contact for hardware, software, operating system, network, ERP, website, and application issues
• Manage IT Hardware, Software & Assets including maintenance, configuration, upgrades, and deployment of desktops, laptops, printers, and peripherals
• Support Systems, User Accounts & Network Infrastructure, assisting with Active Directory, user accounts, permissions, and LAN/WAN connectivity
• Support ERP & Business Systems Projects by documenting processes, assisting with upgrades and testing, and developing end‑user training materials
• Manage Physical Access & Security Systems, including door access controls, badges, and key fobs
• Manage Telecommunications & Printing Infrastructure, administering the company VoIP/PBX phone system and enterprise printer/copier fleet
• Maintain Critical Facility IT‑Related Systems such as the company generator and supporting infrastructure
• Coordinate IT Projects & Operational Activities by tracking milestones, deliverables, and timelines
• Manage IT Vendors & Service Providers, serving as the primary contact for upgrades, repairs, and maintenance

Primary Requirements

• High school diploma or general education degree (GED)
• Knowledge of computer hardware, ERP systems, spreadsheet software, and word processing software
• Basic knowledge of servers, Active Directory, Exchange, and SQL
• Ability to set up and configure PCs, printers, peripherals, and networking equipment
• Experience providing onsite and remote troubleshooting and technical support
• Strong customer service mindset and problem-solving skills
• Ability to write reports, business correspondence, and procedure manuals

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

Benefits

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.