MACD Coordinator - Onsite

Genesis10; Columbus (OH); On-site; USD 23,866 - 33,992; Part time

Job summary

Genesis10 is seeking a MACD Coordinator for an onsite, 6+ month contract in Columbus, OH. This role manages the full lifecycle of wireline MACD requests and ensures timely order fulfillment.

You will liaise with clients, engineers, and vendors, track orders, and maintain accurate inventory while meeting SLAs and security clearances.

Qualifications

• Excellent verbal and written communication skills.
• Ability to prioritize tasks in a high-paced environment.
• Proficient with Microsoft Office Suite or related software.
• Strong organizational skills and attention to detail.
• Ability to complete US Government Client clearance process.

Responsibilities

• Process and track wireline MACD (Move Add Change Delete) orders.
• Communicate with clients, engineers, contractors, and vendors to resolve delays.
• Use online portals to manage workflow and track orders.
• Interpret circuits and services to fulfill client expectations with carriers.
• Coordinate and schedule installations to move orders through fulfillment.
• Capture circuit and service attributes to update wireline inventory.
• Read and decipher carrier invoices and customer service records.
• Monitor and achieve processing SLAs related to orders.
• Support Audit and Invoice Management teams as needed.

Skills

Verbal communication

Written communication

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Client portals

Job description

Genesis10 is currently seeking a MACD Coordinator - Onsite position with a Major Telecommunications Company located in Columbus, OH. This is a 6+ month contract opportunity.
Compensation: Up to $21.00 per hour, W2, based on qualifications

Position Overview:

This role is responsible for managing the complete lifecycle of wireline telecommunications orders, including moves, adds, changes, and deletes (MACD). The successful candidate will communicate with clients, engineers, and vendors to ensure timely order fulfillment and maintain an accurate inventory of wireline services.

Key Responsibilities:

• Processing and tracking wireline MACD (Move Add Change Delete) order requests
• Communicating with clients, engineers, contracting personnel, and vendors to bridge gaps and resolve potential order delay issues
• Utilizing an online portal to manage workflow and working in client portals to place and track orders
• Interpreting circuits, services, and comments on orders to appropriately fulfill client expectations with carriers
• Completing various order processing steps to move orders through the fulfillment lifecycle, including coordinating and scheduling installations
• Capturing key circuit and service attributes to update and maintain wireline inventory database
• Reading and deciphering carrier invoices and customer service records
• Monitoring and achieving various processing SLAs related to order processing
• Providing support as required to the Audit and Invoice Management teams
• Working across international borders, time zones, and language barriers

Primary Requirements:

• High school diploma or equivalent
• 1+ year of experience with wireline/telecom services
• Knowledge of wireline telecom circuits and services
• Proficient with Microsoft Office Suite or related software
• Excellent verbal and written communication skills
• Excellent organizational skills, attention to detail, and ability to prioritize tasks
• Ability to function well in a high-paced and at times stressful environment
• Must be able to successfully complete a US Government Client clearance process

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

Genesis10 is Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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