Technical Support Specialist

The Bronx; Woodland (CA); On-site; USD 45,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Networking & infra growth

Tech modernization exposure

Collaborative environment

Job summary

Scion Staffing has been engaged to conduct a search for an IT Support Specialist for a well-established organization with a collaborative team and operations across multiple locations. This is a 6 month contract-to-hire, onsite position based in Woodland, CA.

The IT Support Specialist will provide hands-on technical assistance to approximately 500 employees working across multiple locations. This role will resolve Windows, Microsoft 365, hardware, software, and connectivity issues while

Qualifications

• Minimum 2 years of professional information technology, helpdesk, desktop support, or end-user support experience.
• Associate degree in Information Technology, Computer Science, Information Systems, or a related field required.
• Hands-on experience troubleshooting computers, applications, hardware, and user accounts in a Windows environment.
• Working knowledge of basic networking concepts, including TCP/IP, DNS, DHCP, Wi-Fi, switches, and connectivity troubleshooting.
• Experience supporting Microsoft 365 and recognizing issues that may involve account or information security.
• Strong communication, customer service, organization, and documentation skills when assisting users with varying levels of technical knowledge.

Responsibilities

• Provide timely and professional technical support for Windows users, including hardware, software, Microsoft 365, account access, and connectivity issues.
• Manage incoming support requests, prioritize issues based on urgency and business impact, document resolutions, and elevate complex concerns appropriately.
• Support employee onboarding by preparing computers, configuring approved accounts and applications, and verifying equipment is ready for use.
• Assist with LAN/WAN equipment, servers, conference-room technology, software updates, and other infrastructure projects under the guidance of senior IT team members.
• Help maintain physical security technology, including servers, controllers, IP cameras, and related equipment.
• Support operational technology, including PLCs, HMIs, and connected devices, while coordinating authorized changes with Operations and technical system owners.

Skills

Windows troubleshooting

Microsoft 365

Networking basics

Onboarding support

Customer service

Education

Associate degree in IT

Tools

Microsoft 365 Admin

Job description

Scion Staffing has been engaged to conduct a search for an IT Support Specialist for a well-established organization with a collaborative team and operations across multiple locations. This is a 6 month contract-to-hire, onsite position based in Woodland, CA .

POSITION OVERVIEW:

The IT Support Specialist will provide hands-on technical assistance to approximately 500 employees working across multiple locations. This position will resolve Windows, Microsoft 365, hardware, software, and connectivity issues while supporting employee onboarding and ongoing technology improvements. The role also offers opportunities to expand your experience with networking, conference-room technology, physical security systems, and technology used in operational environments.

PERKS:

• Competitive compensation based on experience
• Opportunity to develop broader networking and infrastructure skills
• Exposure to significant technology modernization projects
• Collaborative environment where your contributions will have a visible impact

RESPONSIBILITIES:

• Provide timely and professional technical support for Windows users, including hardware, software, Microsoft 365, account access, and connectivity issues.
• Manage incoming support requests, prioritize issues based on urgency and business impact, document resolutions, and elevate complex concerns appropriately.
• Support employee onboarding by preparing computers, configuring approved accounts and applications, and verifying equipment is ready for use.
• Assist with LAN/WAN equipment, servers, conference-room technology, software updates, and other infrastructure projects under the guidance of senior IT team members.
• Help maintain physical security technology, including servers, controllers, IP cameras, and related equipment.
• Support operational technology, including PLCs, HMIs, and connected devices, while coordinating authorized changes with Operations and technical system owners.

QUALIFICATIONS:

• Minimum of 2 years of professional information technology, helpdesk, desktop support, or end-user support experience.
• Associate degree in Information Technology, Computer Science, Information Systems, or a related field required.
• Hands-on experience troubleshooting computers, applications, hardware, and user accounts in a Windows environment.
• Working knowledge of basic networking concepts, including TCP/IP, DNS, DHCP, Wi-Fi, switches, and connectivity troubleshooting.
• Experience supporting Microsoft 365 and recognizing issues that may involve account or information security.
• Strong communication, customer service, organization, and documentation skills when assisting users with varying levels of technical knowledge.
• Ability to manage multiple priorities and interest in learning networking, physical security, industrial technology, and broader IT infrastructure.

COMPENSATION AND BENEFITS:

This position offers a competitive compensation of $33-38/hr W2 (DOE) plus medical, dental, vision and voluntary life insurance, an employee assistance plan (EAP), and commuter and transit benefits for those who are working on average 30 or more hours per week. An employee retirement plan is also available!

Scion Staffing, Inc. is an equal opportunity employer and service provider and does not discriminate based on race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and the candidates we represent. For opportunities located in a region that have enacted fair chance, arrest or conviction-based employment ordinances, Scion Staffing proactively follows the enacted guidance and considers for employment all qualified applications with arrest and conviction records. We engage in socially conscious business practices and believe that diverse, inclusive, and non-biased talent and recruitment processes are foundational to the success of Scion as well as every client organization with whom we partner.