IT Support Technician - Multi-Platform & CTO Compliance

Culmen International; Dayton (OH); On-site; USD 45,000 - 60,000; Full time

Job summary

Culmen International is looking for a General IT Support Technician to support the Naval Medical Research Unit-Dayton at Wright-Patterson Air Force Base in Dayton, Ohio. The role involves monitoring and managing trouble tickets, installing desktop software, and ensuring cybersecurity compliance. Candidates should be proficient in troubleshooting Windows, Apple iOS, and Linux workstations, with strong customer support skills. This position is crucial to maintain the command's IT infrastructure and support processes.

Qualifications

• Proficient in troubleshooting desktop environments for Windows, Apple iOS, and Linux.
• Experience with ticketing systems for IT support.
• Strong customer support skills.

Responsibilities

• Assist in monitoring and managing trouble tickets across multiple systems.
• Support installation of command desktop software and provide desktop support.
• Coordinate with hardware and software teams for higher-level support.
• Maintain compliance with cybersecurity protocols and licensing records.
• Track command IT requests through ticketing systems.

Skills

Troubleshooting

Customer support

Software installation

Cybersecurity compliance

Job description

Culmen International is looking for a General IT Support Technician to support the Naval Medical Research Unit-Dayton at Wright-Patterson Air Force Base in Dayton, Ohio. The role involves monitoring and managing trouble tickets, installing desktop software, and ensuring cybersecurity compliance. Candidates should be proficient in troubleshooting Windows, Apple iOS, and Linux workstations, with strong customer support skills. This position is crucial to maintain the command's IT infrastructure and support processes.