Computer Support Technician

Diné Development Corporation; Dayton (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

An IT support company is seeking a Computer Support Technician to support Air Force personnel at Wright Patterson Air Force Base. This role involves providing hardware and software support, diagnosing and repairing issues, and collaborating with IT staff for complex problems. Candidates should have a high school diploma, relevant experience, and may need DoD security clearance. Join a dynamic team dedicated to helping users with technology needs.

Qualifications

• 6+ months of relevant experience preferred.
• Active DoD Secret Clearance or ability to obtain one.
• One of the following Level II certifications required.

Responsibilities

• Provide hardware and software support to end users.
• Install, update, configure, and troubleshoot operating systems.
• Diagnose and repair hardware problems.

Skills

Troubleshooting

Customer service

Communication

Education

High school diploma or equivalent

Tools

Windows

MS Office

Active Directory

Remote desktop tools

Job description

DDC IT Services is seeking a Computer Support Technician to join the Wright Patterson Air Force Base team. In this role, you will work in a fast‑paced environment supporting Air Force personnel with computer hardware, software, network and server issues.

Location: Wright Patterson Air Force Base, Dayton, OH

Responsibilities

• Provide hardware and software support to end users (PCs, laptops, printers, scanners, mobile devices)
• Install, update, configure, and troubleshoot operating systems, desktop applications and device drivers
• Diagnose and repair hardware problems, perform system upgrades and data security management
• Monitor and maintain networks, servers, and internet connectivity
• Support CAC deployment, PKI certificates, and Active Directory tasks
• Provide remote support and document solutions
• Collaborate with Service Technicians and other IT staff to resolve Level 2 and Level 3 incidents

Qualifications

• High school diploma or equivalent required; 6+ months of relevant experience preferred
• Active DoD Secret Clearance or ability to obtain one
• One of the following Level II certifications: CCNA Security, CSA+, GICSP, GSEC, Security+ CE, SSCP
• Experience with Windows, MS Office, Active Directory, and remote desktop tools
• Strong troubleshooting, communication, and customer‑service skills

Support Levels

The role includes Level 1, Level 2, and Level 3 responsibilities. Level 1 focuses on initial customer contact and issue resolution. Level 2 involves detailed troubleshooting and remote resolution. Level 3 provides hands‑on support for complex hardware, imaging, and re‑installation tasks.

We are an equal‑opportunity employer and participate in E‑Verify.