IT Support Technician

Culmen International; Dayton (OH); On-site; USD 45,000 - 60,000; Full time

Job summary

Culmen International is looking for a General IT Support Technician to support the Naval Medical Research Unit-Dayton at Wright-Patterson Air Force Base in Dayton, Ohio. The role involves monitoring and managing trouble tickets, installing desktop software, and ensuring cybersecurity compliance. Candidates should be proficient in troubleshooting Windows, Apple iOS, and Linux workstations, with strong customer support skills. This position is crucial to maintain the command's IT infrastructure and support processes.

Qualifications

• Proficient in troubleshooting desktop environments for Windows, Apple iOS, and Linux.
• Experience with ticketing systems for IT support.
• Strong customer support skills.

Responsibilities

• Assist in monitoring and managing trouble tickets across multiple systems.
• Support installation of command desktop software and provide desktop support.
• Coordinate with hardware and software teams for higher-level support.
• Maintain compliance with cybersecurity protocols and licensing records.
• Track command IT requests through ticketing systems.

Skills

Troubleshooting

Customer support

Software installation

Cybersecurity compliance

Job description

Culmen International is seeking a General IT Support Technician to support the Naval Medical Research Unit-Dayton (NAMRU-D) Administrative Support Program at Wright-Patterson Air Force Base in Dayton, Ohio.

• As part of a government-managed and led IT team, assist in monitoring, opening, assigning, updating, and closing command trouble tickets in up to four (4) separate ticketing systems (Daily)
• As part of a government-managed and led IT team, assist in installing command desktop software and provide customer desktop support for Windows, Apple iOS, and various Linux distributions workstations (weekly)
• As part of a government-managed and led IT team, assist in coordinating with hardware technicians and software administrators when Level 2 or Level 3 support is required (Weekly)
• As part of a government-managed and led IT team, assist in the command’s compliance and implementation of Cybersecurity Certificate to Operate (CTO) processes (Daily)
• As part of a government-managed and led IT team, assist in maintaining command software licensing records and deploy software packages as required (Monthly)
• As part of a government-managed and led IT team, assist in tracking all command IT requests through the appropriate trouble ticketing system (Daily)