IT Support Technician (Managed Service Provider)

Latitudeinc

Massachusetts

On-site

USD 26,174 - 35,817

Full time

14 days+

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Job summary

Latitudeinc is seeking a motivated IT Support Technician to join our team in Massachusetts. The role involves supporting end users with IT needs such as device connectivity, workstation setup, and email configuration. With 1–3 years of experience required, the ideal candidate should be hands-on and customer-focused.

This is a fully onsite role with an hourly salary between $19 and $26. Responsibilities include setting up and troubleshooting IT devices and managing email accounts.

Qualifications

1+ years of experience in IT support, desktop support, or help desk roles.
Experience with printer, monitor, and mobile device troubleshooting.
Hands-on experience in a fast-paced environment.

Responsibilities

Set up and configure desktops, laptops, and peripheral devices.
Connect and troubleshoot devices including printers, monitors, and mobile devices.
Manage and support email accounts and perform workstation deployments.

Skills

IT support experience

Device connectivity

Workstation setup

Customer-focused

Job description

We are seeking a motivated IT Support Technician with 1–3 years of experience to join our team. This role is responsible for supporting end users with basic IT needs, including device connectivity, workstation setup, and email configuration. The ideal candidate is hands‑on, customer‑focused, and comfortable working in a fast‑paced environment. Experience working in a Managed Service Provider (MSP) environment is a plus.

This is a fully onsite role

Salary: $19-26/hour

Set up and configure desktops, laptops, and peripheral devices
Connect and troubleshoot devices including printers, monitors, and mobile devices
Configure and support email accounts (e.g., Outlook, mobile email setup)
Perform workstation deployments, including imaging and hardware setup