IT Support Technician: Level 1-2, Hardware & Network

Synergycom; Irving (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Synergycom is seeking an IT Technician to provide Level 1-2 support for hardware, software, and network issues, ensuring reliable day-to-day operations and a positive end-user experience.

The technician will troubleshoot desktops, laptops, printers, and business apps, configure devices, manage user access, and document resolutions while collaborating with IT engineers and security teams.

Qualifications

• 1–3 years of IT support, technical assistance, or help desk experience.
• Hands-on troubleshooting of hardware, software, OS, and peripherals.
• Experience in Windows and/or macOS environments; strong end-user focus.

Responsibilities

• Provide Level 1 and Level 2 support for hardware, software, and network issues.
• Diagnose and troubleshoot desktops, laptops, mobile devices, printers, and business apps.
• Install, configure, maintain, and update computers, peripherals, and approved software.
• Support user account access, password resets, device setup, and network connectivity basics.
• Log, prioritize, track, and resolve support tickets per SLAs.
• Perform routine system updates, patches, and preventive maintenance.
• Maintain hardware inventory and asset lifecycle records.
• Document technical issues and resolutions; update configurations and procedures.
• Collaborate with IT engineers, admins, and security teams to resolve escalations.
• Provide clear technical guidance and customer service to end users.

Skills

IT support

Troubleshooting

User support

Documentation

Communication skills

Education

Bachelor's degree in IT/CS/IS

Associate's degree acceptable

Tools

ServiceNow

Jira

Zendesk

Job description

Synergycom is seeking an IT Technician to provide Level 1-2 support for hardware, software, and network issues, ensuring reliable day-to-day operations and a positive end-user experience.

The technician will troubleshoot desktops, laptops, printers, and business apps, configure devices, manage user access, and document resolutions while collaborating with IT engineers and security teams.