Information Technology Technician

Synergycom; Irving (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Synergycom is seeking an IT Technician to provide Level 1-2 support for hardware, software, and network issues, ensuring reliable day-to-day operations and a positive end-user experience.

The technician will troubleshoot desktops, laptops, printers, and business apps, configure devices, manage user access, and document resolutions while collaborating with IT engineers and security teams.

Qualifications

• 1–3 years of IT support, technical assistance, or help desk experience.
• Hands-on troubleshooting of hardware, software, OS, and peripherals.
• Experience in Windows and/or macOS environments; strong end-user focus.

Responsibilities

• Provide Level 1 and Level 2 support for hardware, software, and network issues.
• Diagnose and troubleshoot desktops, laptops, mobile devices, printers, and business apps.
• Install, configure, maintain, and update computers, peripherals, and approved software.
• Support user account access, password resets, device setup, and network connectivity basics.
• Log, prioritize, track, and resolve support tickets per SLAs.
• Perform routine system updates, patches, and preventive maintenance.
• Maintain hardware inventory and asset lifecycle records.
• Document technical issues and resolutions; update configurations and procedures.
• Collaborate with IT engineers, admins, and security teams to resolve escalations.
• Provide clear technical guidance and customer service to end users.

Skills

IT support

Troubleshooting

User support

Documentation

Communication skills

Education

Bachelor's degree in IT/CS/IS

Associate's degree acceptable

Tools

ServiceNow

Jira

Zendesk

Job description

Synergycom is an IT and engineering staffing and consulting company connecting talented professionals with opportunities across a variety of industries. We work closely with our clients to understand their needs and match them with individuals who bring the right technical expertise, experience, and problem-solving skills. Our focus is on building strong relationships, supporting our consultants, and creating opportunities for long-term professional growth.

Position Overview

The IT Technician will provide technical support for hardware, software, and network-related issues, ensuring reliable day-to-day technology operations and a positive end-user experience. This position involves troubleshooting technical problems, configuring and maintaining equipment, managing support requests, and assisting with basic network connectivity and user access issues.

The technician will collaborate with IT engineers, system administrators, and security teams to resolve technical issues, maintain accurate documentation, and support the organization's technology infrastructure.

Key Responsibilities

• Provide Level 1 and Level 2 technical support for hardware, software, and network-related issues.
• Diagnose and troubleshoot desktops, laptops, mobile devices, printers, operating systems, and business applications.
• Install, configure, maintain, and update computers, peripherals, and approved software.
• Support user account access, password resets, device setup, and basic network connectivity troubleshooting.
• Log, prioritize, track, and resolve technical support tickets in accordance with established service level agreements (SLAs).
• Perform routine system updates, software patches, and preventive equipment maintenance.
• Maintain hardware inventory, track equipment assignments, and support IT asset lifecycle management.
• Document technical issues, resolutions, system configurations, and support procedures.
• Collaborate with IT engineers, system administrators, and security teams to resolve escalated issues and support technology initiatives.
• Provide clear technical guidance and customer service to end users.

Required Qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field; equivalent experience may be considered.
• 1-3 years of experience in IT support, technical assistance, or help desk operations.
• Hands-on experience troubleshooting computer hardware, software, operating systems, and peripheral devices.
• Experience supporting Windows and/or macOS environments.
• Familiarity with IT ticketing systems such as ServiceNow, Jira, Zendesk, or similar platforms.
• Working knowledge of basic networking concepts, connectivity troubleshooting, and device configuration.
• Experience supporting user access management, password resets, and common business applications.
• Ability to maintain accurate technical documentation and support records.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to prioritize multiple support requests and work effectively in a fast-paced environment.

Preferred Qualifications

• Experience providing both Level 1 and Level 2 technical support.
• Familiarity with IT asset management and equipment lifecycle processes.
• Experience supporting enterprise IT environments and collaborating with infrastructure or security teams.
• Knowledge of IT service management practices and SLA-based support environments.