IT Support Technician — Jefferson City, MO – CS Employment Solutions

C&S Employment Solutions; Jefferson City (MO); On-site; USD 48,000 - 60,000; Full time

Job summary

C&S Employment Solutions in Jefferson City, MO, seeks a full-time, long-term temporary IT Support Technician to support desktops, laptops, OS, and applications. Compensation is $23–$24/hr on day shift.

The role involves incident management, asset tracking, and strong Excel usage, with focus on delivering timely, documented ticket resolutions and end-user support.

Qualifications

• 3–5 years of experience in Desktop Support, End User Computing, Help Desk, Service Desk, or IT Support.
• Strong hands-on experience supporting Windows desktops and laptops.
• Good knowledge of Windows operating systems and common enterprise applications.
• Experience troubleshooting desktop, laptop, hardware, software, printer, peripheral, and connectivity issues.
• Experience working with an ITSM or ticketing platform.
• Experience managing incidents, service requests, escalations, and ticket closures.
• Hands-on experience with device deployment, configuration, upgrades, and replacement.
• Experience with IT asset and inventory management.
• Strong working knowledge of Microsoft Excel, including maintaining trackers and preparing reports.
• Good documentation, organizational, communication and customer service skills

Responsibilities

• Provide hands-on technical support to end users for desktops, laptops, operating systems, applications, peripherals, and connectivity-related issues.
• Troubleshoot and resolve hardware, software, operating system, and application-related incidents.
• Provide strong support for Windows (& Mac) desktops and laptops, including installation, configuration, troubleshooting, upgrades, and maintenance.
• Manage incoming incidents and service requests through the organization's ticketing system.
• Ensure tickets are properly documented, prioritized, updated, escalated, and closed within agreed service levels.
• Perform laptop and desktop setup, imaging, configuration, deployment, replacement, and decommissioning and support end-user peripherals.
• Maintain accurate records of IT assets and equipment
• Maintain documentation and use Excel for tracking & reporting data

Skills

Desktop Support

End User Computing

Help Desk

ITSM / Ticketing

Excel reporting

Documentation

Communication

Customer service

Tools

ITSM/Ticketing system

Job description

Location

Jefferson City, MO 65101

Job Description

C&S has an immediate opening for a full-time, long-term temporary IT Support Technician – Jefferson City, MO

Salary/hours for IT Support Technician: $23-$24/hr.; day shift

Responsibilities for IT Support Technician:

• Provide hands-on technical support to end users for desktops, laptops, operating systems, applications, peripherals, and connectivity-related issues.
• Troubleshoot and resolve hardware, software, operating system, and application-related incidents.
• Provide strong support for Windows (& Mac) desktops and laptops, including installation, configuration, troubleshooting, upgrades, and maintenance.
• Manage incoming incidents and service requests through the organization's ticketing system.
• Ensure tickets are properly documented, prioritized, updated, escalated, and closed within agreed service levels.
• Perform laptop and desktop setup, imaging, configuration, deployment, replacement, and decommissioning and support end-user peripherals
• Maintain accurate records of IT assets and equipment
• Maintain documentation and use Excel for tracking & reporting data

Job Requirements

• 3–5 years of experience in Desktop Support, End User Computing, Help Desk, Service Desk, or IT Support.
• Strong hands-on experience supporting Windows desktops and laptops.
• Good knowledge of Windows operating systems and common enterprise applications.
• Experience troubleshooting desktop, laptop, hardware, software, printer, peripheral, and connectivity issues.
• Experience working with an ITSM or ticketing platform.
• Experience managing incidents, service requests, escalations, and ticket closures.
• Hands-on experience with device deployment, configuration, upgrades, and replacement.
• Experience with IT asset and inventory management.
• Strong working knowledge of Microsoft Excel, including maintaining trackers and preparing reports.
• Good documentation, organizational, communication and customer service skills

Salary

$23-$24/hr.

Representative Contact Information

Mandy Thomas
[e-mail]