IT Service Technician

GovCIO; Overland Park (KS); On-site; USD 48,000 - 58,000; Full time

Job summary

GovCIO is seeking an IT Service Technician to provide onsite support in Overland Park, KS. The role requires obtaining A+, ITIL Foundation, HDI, and one of Security+/Network+/Server+ within six months, with certification costs reimbursed.

Responsibilities include installing, troubleshooting, maintaining networks/servers, and delivering solutions across support, software integration, and operations. Some travel may be required.

Qualifications

• High School with 0–3 years or commensurate experience.
• USCitizen.
• Strong problem-solving and analytical abilities.
• Technical proficiency across IT hardware and software.

Responsibilities

• Provide onsite IT support and troubleshoot problems for users and equipment.
• Coordinate and perform maintenance for networks/servers and device configurations.
• Install OS patches and software via SCCM Center; support remote users over VPN/Citrix.
• Assist with onboarding/offboarding, asset inventory, and disposal processes.
• Respond to ServiceNow tickets, identify root causes, and coordinate with teams to restore services.

Skills

USCitizen

Technical proficiency

Problem-solving

Analytical abilities

Education

High School diploma or equivalent

Tools

SCCM

ServiceNow

VPN/Citrix

Job description

GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal customer. This position will be located in Overland Park, KS and will be an onsite position. All contract personnel may be required to travel occasionally for site coverage. Employee will be required to obtain an A+, ITIL Foundation, HDI certification, and one of the following within six months of hire: Security+, Network+, or Server+. The cost of certification will be reimbursed by GovCIO.

Responsibilities

The employee provides support for all onsite IT activities. They consult with support teams, help desks, customers and other technical staff in the resolution of problems. They coordinate and perform operation and/or maintenance activities for networks/servers. They identify recurring problems and recommend steps to reduce the severity or frequency of problems. They install, troubleshoot and maintain an extensive variety of products and equipment. They deliver services and solutions in technical support, systems refresh, software integration, and operations support. They identify, analyze, and repair product failures, and order and replace parts as needed. They provide onsite training of customer support personnel. Other specific duties include the following:

• • Provide on-call support by identifying, researching and resolving technical problems received via the ServiceNow ticketing system.
• • Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
• Recommend systems modifications to reduce user problems.
• Perform routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components.
• Install operating system patches, upgrades etc. via SCCM Software Center
• • Provide remote support services for telework/home users.
  • Help ensure user applications work over VPN and/or Citrix.
• Manage user relocation requests.
• Ensure devices are properly encrypted.
• Local On-Site Cabling.
• • Provide on-site support for enterprise groups such as the network and security operation centers.
  • Restart network equipment, including switches and routers as directed by enterprise networking.
  • Replace defective network equipment.
• • Wireless Services
  • Assist users with mobile communication devices.
  • Provide tier 2 support, including but not limited to hardware troubleshooting, OS reinstall, and assisting with device swapping.
• • Asset Inventory Support
  • Assist with physical inventory as needed.
  • Assist with receiving and receipting property.
• • Disposal Preparation Support
  • Process computer equipment for disposal.
  • Ensure disposal policies are properly employed.
  • Ensure all devices fully wiped of information before leaving the facility.
• • Video Conferencing and Audio/Video O&M
  • Troubleshoot system problems.
  • Work with support staff for remote troubleshooting and repairs.
  • Assist in setting up presentation devices and video conferencing units.
• Support pre/post application releases.
• Gather analyze, and report end-user support trends.
• Assist tier 1 Service Desk with answering user calls.
• Other duties as assigned.

Qualifications

Required Skills and Experience

• High School with 0-3 years (or commensurate experience)
• USCitizen
• High degree of technical proficiency
• Excellent problem-solving skills and analytical abilities

Preferred Skills and Experience

• Minimum 6 months’ experience troubleshooting Apple Macintosh software and hardware in a customer service role
• Certification in Microsoft Operating Systems
• Familiarity with SCCM remote resolution and with using SCCM to remotely complete software installation
• CompTIA Network+
• CompTIA A+
• CompTIA Server+
• CompTIA Security+

Clearance Required:

Must be able to obtain and hold a Public Trust Clearance.

#ASG #NEON #NSS #TM #TMK

Posted Salary Range

USD $53,040.00 - USD $53,040.00 /Yr.