IT Support Technician III – End-User Specialist

The North Face; Denver (CO); On-site; USD 36,000 - 45,000; Full time

Job summary

VF Corporation in Denver is seeking a Service Delivery Technician III to provide end-user IT support, efficiently enabling staff to use technology to get work done and supporting incident and request management systems.

You will install and support desktops, laptops, printers, VOIP and collaboration tools, maintain hardware inventories, and deliver face-to-face tech bar service while helping users adopt new technologies.

Qualifications

• AA/BS degree in Computer Science or related technology field.
• Technical certifications such as MCSE, MCTS, A+, Cisco preferred.
• Experience IS/IT environment, technical knowledge of workstation hardware and software, printers, network, mobile devices and peripheral equipment such as scanners, tape-drive, etc.
• Ability to work with peers in collaborate teams.
• Excellent verbal and written communication skills.
• Willingness to work flexible shifts and scheduling including nights, weekends, and holidays.
• Available to participate in a 24x7 on call rotation including weekends and holidays.

Responsibilities

• Identify, triage, and resolve technical problems of moderate complexity.
• Accurately, document, track, and monitor problems using applicable systems and tools.
• Provide support to end users for computer, application, system, device, access and hardware issues.
• Accept various projects, develop work plans, and ensure timely completion as directed.
• Must have strong interpersonal skills and a desire to thrive in a team-oriented environment.
• Installation and Support of company required hardware (desktops, laptops, printers, VoIP, scanners, phones, tablets) and software.
• Be a resource to the IT Platforms (Zoom, Local Backups, Local Servers, Local Networks, etc.) that may need assistance with Projects and support of the day to day IT Infrastructure at the location they support
• Help maintain an accurate stockroom inventory of personal computer devices (laptops/desktops) and peripherals (monitors, keyboards, docks)
• Monitor hardware and application performance based on expected benchmarks and provide feedback to the EUS Leadership
• Assist users with new technology training when introducing new offerings (MFA, OneDrive, Self Service, etc.) helping the VF workforce to adapt and embrace technology to work more efficiently
• Provide tech bar type service for face to face engagement with VF associates
• Support conferencing/collaboration technology leveraging VF solutions of Audio/Visual displays (Zoom, telephony, etc.)
• Hardware configuration and deployment following VF standards
• Willingness to work flexible shifts and scheduling including nights, weekends, and holidays
• Other duties as assigned

Skills

Verbal communication

Written communication

Team collaboration

Flexible shifts

On-call rotation

Education

AA/BS degree in Computer Science or related field

Tools

Incident management system

Zoom/AV tools

Job description

VF Corporation in Denver is seeking a Service Delivery Technician III to provide end-user IT support, efficiently enabling staff to use technology to get work done and supporting incident and request management systems.

You will install and support desktops, laptops, printers, VOIP and collaboration tools, maintain hardware inventories, and deliver face-to-face tech bar service while helping users adopt new technologies.