Field Service Technician

Ags-LL

Milwaukee (WI)

On-site

USD 42,000 - 66,000

Full time

10 days ago

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Benefits offered by this job

Healthcare

Dental

Vision

Paid time off

401(k)

Tuition assistance

Job summary

AGS is seeking a Field Service Technician to install, repair, and maintain cutting-edge gaming equipment across casino properties. You’ll troubleshoot electronics and network issues, perform preventative maintenance, and complete precise reporting.

A strong customer-service mindset helps you support internal teams and external clients. You’ll travel to different venues, work a flexible schedule including nights and weekends, and contribute to a safety-first work environment while handling

Qualifications

Education: High School diploma or GED.
Tech: basic knowledge of AC/DC electronics and computer networking.
Experience: knowledge in electronics/computer networking; gaming experience a bonus.
Tools: basic computer skills and MS Office (Word, Excel, Outlook).

Responsibilities

Install, upgrade, and perform procedures on gaming equipment.
Maintain AGS casino products and ensure smooth operation.
Complete paperwork and reports timely and accurately.
Provide excellent customer service to internal and external customers.
Troubleshoot service incidents quickly and escalate when needed.
Manage inventory of parts and keep up-to-date records.
Participate in weekly on-call rotation with fellow technicians.

Skills

AC/DC electronics

computer networking

problem solving

MS Office

Education

High School diploma or GED

Tools

Basic computer skills

Job description

Join the Game: Become a Field Service Technician at AGS!

Are you tech-savvy, ready to troubleshoot with the best, and have a passion for gaming? AGS is looking for a Field Service Technician to join our team and help keep the game going. If you're excited about working with cutting-edge gaming equipment, solving puzzles, and delivering top-notch customer service, this role is for you!

At AGS, we take various factors into account when determining compensation, such as your skills, experience, industry and technical knowledge as well as geographic work location. These factors can lead to variations in base pay. We adhere to all local pay regulations and requirements.

As a valued employee, you will be eligible for company sponsored benefits that include healthcare, dental, vision, paid time off, a generous 401(k) plan, tuition assistance, and much more.

What You’ll Do:

Tech-Savvy Tasks:Dive into the technical side—installing, upgrading, and performing procedures on gaming equipment.
Maintenance Master:Perform preventative and general maintenance on AGS casino products. You’ll make sure everything runs smoothly!
Report Wizard:Complete paperwork and reports like a pro—timely, detailed, and accurate.
Customer Service Champion:Provide “best-in-the-business” service to our customers…internal and external.
Troubleshooting Superstar:Fix service incidents quickly and efficiently and elevate issues when needed.
Inventory Hero:Keep track of the necessary parts and inventory to stay on top of your game.
On-Call Rotation:Be part of a weekly on-call rotation with your fellow technicians—because sometimes, the game needs you 24/7.
Safety First:Follow all safety protocols and keep it cool even when troubleshooting in high-energy environments.

What You Bring to the Table:

Education:High School diploma or GED
License to Drive:A valid driver’s license, vehicle insurance
Tech Skills:You’re a problem solver, with basic knowledge of AC/DC electronics and computer networking (no need to be an expert, we’ll help you level up!).
Experience:Knowledge in electronics/computer networking (gaming experience? Bonus points!).
Tools of the Trade:Basic computer skills and a good understanding of Microsoft Office suite (Word, Excel, Outlook).
Flexibility:A sometimes-changing schedule and the ability to work mornings, nights, weekends, and holidays as needed (because gaming never sleeps).
Compliance:Ability to get licensed through Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

What You’ll Love About This Role:

Adventure Awaits:Traveling to the different casinos and customers in your territory
Growth Potential:You may start off as a tech newbie, but with training, mentorship, and a drive for success, you'll level up in no time.
Techs Unite:Work with the latest and greatest casino gaming equipment—if you’re into gaming, you’ll love this!
Hands-On Work:It’s a job where you’ll roll up your sleeves, use your hands, and get to solve real-time challenges. No desk job here!

Physical & Work Environment:

You’ll be on your feet, walking, standing, and sometimes bending and squatting for long stretches.

Ability to lift up to 50 pounds and occasionally push/pull up to 200 pounds (Teamwork makes the dream work here!).

Work environments may vary, so get ready for the adventure of working in different settings (sometimes non-climate-controlled).

Note: All offers are contingent upon successful completion of a background check, drug screen and human performance evaluation (HPE).

AGS is an equal opportunity employer.

Job Snapshot

Location:

Job Type:

Field Service/CSC/TAC

Date Posted:

09/10/2026

About Us

AGS is a global company focused on creating a diverse mix of entertaining gaming experiences for every kind of player. Our roots are firmly planted in the Class II Native American gaming market, and our customer-centric culture and growth have helped us branch out to become a leading all-inclusive commercial gaming supplier. Powered by high-performing Class II and Class III slot products, an expansive table products portfolio, real-money gaming platforms and content, highly rated social casino solutions for operators and players, and best-in-class service, we offer an unmatched value proposition for our casino partners. Learn more at www.playags.com .