IT Support Technician II / Full-Time / Days

Chestnut Health Systems; Bloomington (IL); On-site; USD 28,000 - 29,000; Full time

Job summary

Chestnut Health Systems is seeking an IT Support Technician to configure and deploy hardware, troubleshoot IT issues, and provide user support across the organization. You will work both independently and with the team on infrastructure projects, ensuring high standards of confidentiality and professionalism.

The role requires minimum two years of IT support experience, hands-on Windows 10/11 and Office 365 skills, and the ability to lift up to 40 pounds.

Qualifications

• Minimum two years of IT support experience.
• Associate degree or equivalent certifications (e.g., Microsoft, CompTIA).
• Hands-on experience with Windows 10/11, Office 365, PC troubleshooting, and peripherals.

Responsibilities

• Install, configure, and deploy PCs, mobile devices, hardware peripherals, and software to staff locations.
• Diagnose and resolve issues with PCs, software, peripherals, and connectivity using in-person and remote tools.
• Provide end-user application training and ongoing support to staff as needed.
• Assist in system maintenance, networking, and infrastructure projects with the Network Systems Manager or IS& Security Manager.
• Manage the computer storage room and maintain inventory records.
• Uphold Chestnut Health Systems’ commitment to customer service excellence through professional communication and responsiveness.
• Safeguard organizational data, including sensitive client and financial information, in alignment with company policies.
• Additional duties as assigned by management.

Skills

IT support experience

Windows 10/11

Office 365

PC troubleshooting

Mobile devices

Printers & scanners

Customer communication

Education

Associate degree or certifications

Tools

Microsoft Office 365

Job description

Join Chestnut as an IT Support Technician and play a crucial role in ensuring our technology runs smoothly. In this role, you'll configure and deploy hardware, troubleshoot IT issues, and provide user support to empower staff across the organization. Working independently and collaboratively on infrastructure projects, you’ll contribute to the company’s mission while upholding high standards of customer service, confidentiality, and professionalism. If you’re passionate about solving technical problems and helping others, this position offers an excellent opportunity to make an impact.

Chestnut Health Systems is a leading provider of integrated health care services. Since 1973, Chestnut has grown to almost 800 committed, compassionate employees providing substance use, mental health, and primary care treatment to patients in Illinois and Missouri. We provide fully integrated care for all our patients by combining behavioral health care services with our community-based primary care health centers. Chestnut also conducts research and training throughout the U.S.A.

Chestnut Health Systems is a leader in the effort to achieve health equity, providing high-quality health and human services in underserved communities. We deliver trauma-informed, fully integrated care by combining behavioral health with community-based primary health care. Chestnut’s research division is nationally recognized for its contribution to evidence-based practices. Our empathic and innovative employees live our mission of making a difference.

Chestnut offers a new salary structure and robust benefits!

EOE - Minorities/Females/Veterans/Disabled. Chestnut welcomes applications from qualified individuals with recovery experience.

• Setup and Configuration Install, configure, and deploy PCs, mobile devices, hardware peripherals, and software to staff locations.
• Technical Troubleshooting Diagnose and resolve issues with PCs, software, peripherals, and connectivity using in-person and remote tools. Ensure timely follow-up and resolution of IT tickets while providing guidance to junior IT staff.
• User Training and Support Provide end-user application training and ongoing support to staff as needed.
• Systems Maintenance Assist in system maintenance, networking, and infrastructure projects in collaboration with the Network Systems Manager or Information Systems & Security Manager.
• Inventory and Organization Manage the computer storage room and maintain accurate inventory records.
• Customer Service Excellence Uphold Chestnut Health Systems’ commitment to customer service excellence through professional communication and responsiveness.
• Confidentiality and Security Safeguard organizational data, including sensitive client and financial information, in alignment with company policies.
• Additional Duties a s assigned by management.
• Minimum two years of IT support experience or an equivalent combination of an associate degree in a related field and/or professional certifications (e.g., Microsoft, CompTIA, or similar vendors).
• Hands-on experience with Windows 10/11, Microsoft Office 365, PC troubleshooting, and peripheral devices ; familiarity with macOS is a plus.
• Proven ability to install, configure, and support hardware and peripherals , including printers and scanners, as well as deploy and configure Windows OS client systems.
• Working knowledge of mobile devices , including smartphones and tablets.
• Strong written and verbal communication skills , with the ability to clearly explain technical concepts to non-technical users.
• Self-motivated problem solver capable of independently diagnosing and resolving technical issues using documentation, web resources, and best practices.
• Ability to lift 10-20 pounds regularly and up to 40 pounds occasionally for special projects.
• Valid driver’s license, personal auto insurance, and eligibility for coverage under company insurance policies.
• On-site position with the flexibility to work occasional overtime as needed.

The anticipated starting pay for new hires for this position is between $20.00 - $21.00 an hour. There are several factors taken into consideration in determining base pay, including but not limited to job-related qualifications, skills, education, experience, local market conditions, and internal equity.