IT Technician: End-User Support & System Troubleshooter

Layton Construction; Sandy (UT); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Life & AD&D Insurance

Disability Insurance

Paid time off

Holidays

Job summary

Layton Construction is seeking an IT Technician to support computer hardware and software issues under the Help Desk Manager. You will assist with configuring laptops, deploying new computers, and resolving end-user technology concerns.

The role requires strong Windows 10/11 support, basic Windows Server, Microsoft 365 account management, and solid TCP/IP networking knowledge. You should have good communication, typing 30 wpm, and a valid driver's license.

Qualifications

• Associates degree in Computer Science or related work experience.
• Experience with direct user support in a large, networked environment.
• Experience installing and maintaining Windows 10 and Windows 11; Windows Server 2016+ is a plus.
• Experience setting up, configuring and maintaining Microsoft 365 accounts.
• Understand Teams phone systems and how to troubleshoot.
• Solid understanding of basic networking principles (TCP/IP).
• Must have valid license and good driving record.
• Typing speed of at least 30 wpm.
• Strong written and oral communication skills.
• Vendor certifications (A+, MCSE, CCNA, etc.) preferred.

Responsibilities

• Assist Help Desk Manager with configuring and repairing laptops and deploying new computers.
• Troubleshoot and resolve end-user technology issues by phone or in person.
• Assess problems and decide appropriate maintenance level.
• Submit vendor warranty claims and related documentation.
• Provide desktop and mobile phone system support; troubleshoot phone issues.
• Perform other duties as assigned.
• Occasionally work after hours and weekends.

Skills

Communication skills

Typing 30 wpm

Driving license

Integrity

Technical training

Vendor certifications

Education

Associate degree in Computer Science or related

Tools

Windows 10/11

Windows Server 2016+

Microsoft 365

Teams

TCP/IP Networking

Job description

Layton Construction is seeking an IT Technician to support computer hardware and software issues under the Help Desk Manager. You will assist with configuring laptops, deploying new computers, and resolving end-user technology concerns.

The role requires strong Windows 10/11 support, basic Windows Server, Microsoft 365 account management, and solid TCP/IP networking knowledge. You should have good communication, typing 30 wpm, and a valid driver's license.