IT Support Technician II — Systems & Network

Marvin-62abfd9; Eagan (MN); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid holidays

Paid parental leave

Profit sharing

Job summary

Marvin is seeking an IT Technician to provide Tier 1–2 support, troubleshoot hardware and software, and manage desktops, laptops, and mobile devices. You will assist with system maintenance, onboarding, and inventory management in a collaborative environment.

This role emphasizes user training, adherence to security policies, and documentation of support activities. Strong customer service and communication are essential, with a focus on reliable IT operations in the Minnesota location.

Qualifications

• Associate degree in Information Technology, Computer Science, or equivalent work experience.
• 1–2 years IT support or helpdesk experience.
• Strong understanding of Windows and/or macOS environments.
• Knowledge of basic networking concepts (TCP/IP, DNS, DHCP).
• Experience with Office 365 or Microsoft 365 tools.
• Excellent troubleshooting, communication, and customer service skills.

Responsibilities

• Provide Tier 1–2 support for end users via helpdesk tickets, email, chat, phone and in person.
• Diagnose and resolve hardware, software, and network issues efficiently.
• Install, configure, and maintain desktops, laptops, mobile devices, and peripherals.
• Perform routine maintenance on operating systems, applications, and infrastructure.
• Support patching, updates, and system upgrades.
• Assist with network connectivity issues (LAN/WAN/Wi-Fi).
• Guide employees through problem-solving steps and technology best practices.
• Assist in onboarding new users: setting up accounts, devices, and access rights.
• Maintain accurate inventory of IT hardware, software, and licenses.
• Support equipment lifecycle management including provisioning and decommissioning.
• Follow IT security policies and procedures, including password and access controls.
• Assist in monitoring security alerts or suspicious activity.
• Ensure compliance with organizational standards and industry best practices.
• Create and maintain technical documentation, knowledge base articles, and support logs.
• Track support requests using the IT ticketing system.

Skills

Windows/macOS

Networking basics

Troubleshooting

Customer service

Helpdesk

Education

Associate degree in IT or equivalent

Tools

Office 365 / Microsoft 365

Job description

Marvin is seeking an IT Technician to provide Tier 1–2 support, troubleshoot hardware and software, and manage desktops, laptops, and mobile devices. You will assist with system maintenance, onboarding, and inventory management in a collaborative environment.

This role emphasizes user training, adherence to security policies, and documentation of support activities. Strong customer service and communication are essential, with a focus on reliable IT operations in the Minnesota location.