Tier 2 Desktop Technician: VIP IT Support & Deployments

Stratasys; Minnetonka (MN); On-site; USD 36,000 - 40,000; Full time

Job summary

Stratasys in Minnetonka, MN is hiring a Desktop Service Technician II to deliver advanced end-user support for hardware, software, and collaboration tools across local and remote users. You will handle Tier 2 escalation, deployments, onboarding/offboarding, and maintain device lifecycle, with a focus on meeting SLA objectives and white-glove service for executives.

This role requires an Associate degree in IT/MIS or 3+ years' experience, strong problem-solving, and ability to mentor junior

Qualifications

• Associates Degree in IT/MIS or 3+ years of applicable work experience in lieu of degree
• 2+ years of related field service, technical support, help desk, or equipment maintenance experience
• Proven experience as a Field Service Technician or in a similar technical support role
• Strong knowledge of electronic and mechanical systems, including troubleshooting, repairs, and preventive maintenance
• Excellent customer service, communication, and time management skills in a field-based environment
• Ability to work independently, coordinate with internal partners, and support flexible business needs

Responsibilities

• Provide Tier 2 support for hardware, software, OS, mobile devices, printers, and peripherals
• Serve as an escalation point for incidents that cannot be resolved by the Service Desk
• Diagnose and resolve complex technical issues while maintaining SLA objectives
• Provide white-glove support for executives, VIPs, board meetings, and high-visibility events
• Support local and remote users across multiple locations
• Deploy, configure, and maintain desktops, laptops, mobile devices, and workplace technology solutions
• Support employee onboarding, offboarding, hardware refresh programs, and Windows migrations
• Manage inventory, asset tracking, warranty coordination, and device lifecycle activities
• Assist with software deployments, patching, and endpoint management initiatives
• Support Microsoft 365, Teams, Teams Rooms, conferencing equipment, docking stations, monitors, and peripherals
• Assist with conference room technology implementations and troubleshooting
• Coordinate with Infrastructure, Networking, Security, and third-party vendors to resolve issues and support projects
• Create and maintain technical documentation, knowledge base articles, and standard operating procedures
• Identify recurring issues and recommend process improvements
• Participate in testing, validation, and implementation of new technologies and services
• Share knowledge and mentor junior technicians as needed
• Follow all company safety policies and procedures
• Attend all required company training
• Demonstrate commitments to Stratasys Behaviors by leading, acting, and modeling these values
• Other responsibilities as assigned by the department or manager

Skills

Customer service

Communication

Time management

Independent work

Education

Associate degree IT/MIS or 3+ years experience

Tools

ServiceNow

Job description

Stratasys in Minnetonka, MN is hiring a Desktop Service Technician II to deliver advanced end-user support for hardware, software, and collaboration tools across local and remote users. You will handle Tier 2 escalation, deployments, onboarding/offboarding, and maintain device lifecycle, with a focus on meeting SLA objectives and white-glove service for executives.

This role requires an Associate degree in IT/MIS or 3+ years' experience, strong problem-solving, and ability to mentor junior