IT Support Technician II/III — Drive Uptime & Service

Thorne, Inc.

Summerville, Northern (SC, KY)

Hybrid

USD 42,000 - 64,000

Full time

14 days+

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Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Disability insurance

Life insurance

401k with employer matching

Gym membership reimbursement

Supplements allowance

Paid time off & holidays

Training & career growth

Job summary

Thorne, Inc. is seeking an IT Support Technician to troubleshoot medium to advanced IT issues in a fast-growing health solutions company. You will support hardware, software, and network infrastructure, and act as an escalation point for the help desk.

The role involves collaboration with IT administrators and ongoing service improvements. Level II/III, with 2+ years of relevant experience, will work on-site in Summerville, SC, ensuring reliable IT operations and strong customer service for

Qualifications

Bachelor-level degree in CS or related field preferred or commensurate experience.
Minimum 2 years of IT experience, with 1 year in Level 2 Support or similar.
Familiarity with device management tools (NinjaOne, Intune).
Experience with Okta, Entra and Active Directory.
Able to use company equipment and software to fulfill responsibilities.
Team oriented and results driven.

Responsibilities

Troubleshoot and resolve complex hardware, software, and network infrastructure issues.
Serve as initial escalation point for unresolved technical problems in the help desk.
Provide advanced support for enterprise-level systems and applications.
Support warehouse scanners, label printers, and other hardware.
Collaborate with IT admins to ensure system reliability and uptime.
Develop and refine help desk procedures to improve efficiency and customer satisfaction.
Communicate effectively with non-technical stakeholders and executives.