IT Support Technician II - Hardware, Software & Security

Versova; Clarion (IA); On-site; USD 48,000 - 63,000; Full time

Benefits offered by this job

Regular performance reviews

Health insurance

Dental insurance

Vision insurance

HSA with company match

Paid time Off

Paid Holidays

401K with company match

Tuition Reimbursement

Employee Assistance Program

Job summary

Versova in Clarion, Iowa, is seeking an IT Support Technician II to install, maintain, and troubleshoot computer hardware, software, and network systems while delivering excellent end-user service under minimal supervision.

The role supports the company’s technology infrastructure across offices and production areas, with occasional travel and on-call duties. The candidate will work closely with an IT team to keep systems secure and up-to-date.

Qualifications

• Associate's degree in Information Technology, Computer Science, or related field (equivalent experience)
• 3+ years of relevant experience in IT technical support
• Proficiency in computer hardware, software, and networking systems
• Excellent problem-solving and analytical skills
• Excellent communication and customer service abilities
• Knowledge of IT security best practices

Responsibilities

• Installs, maintains, and troubleshoots computer hardware, software, and network systems
• Collaborates with end users to diagnose and resolve technical issues across different systems and technologies
• Manages and maintains technology inventory
• Analyzes business needs and supports IT hardware and software selections
• Implements and monitors security measures
• Sets up, manages, and audits user accounts and permissions
• Performs regular system updates and maintenance
• Assists in technology disposal and data security
• Collaborates with IT team on projects and improvements
• Other duties as assigned

Skills

Hardware & software proficiency

Networking

Problem solving

Communication

Customer service

IT security best practices

Education

Associates degree in IT/CS or related

Bachelor's degree in IT/CS (preferred)

Job description

Versova in Clarion, Iowa, is seeking an IT Support Technician II to install, maintain, and troubleshoot computer hardware, software, and network systems while delivering excellent end-user service under minimal supervision.

The role supports the company’s technology infrastructure across offices and production areas, with occasional travel and on-call duties. The candidate will work closely with an IT team to keep systems secure and up-to-date.