IT Support Technician II: Hardware, Software & Networks

Belcan; Englewood (CO); On-site; USD 58,000 - 78,000; Full time

Job summary

Belcan is seeking an IT Support Technician II to provide comprehensive computer, hardware, and software support to employees. You will install, troubleshoot, and repair desktops/laptops and network gear while assessing information and communications needs to recommend software and hardware solutions.

The role requires an Associate's Degree in a related field with 2+ years of relevant experience, strong communication skills, and the ability to translate user needs into technical solutions.

Qualifications

• Associate's Degree in a related field with 2+ years of relevant experience.
• Higher education may substitute for relevant experience.
• Strong written and verbal communication with end users.
• Ability to understand user and business needs and translate to technical solutions.
• Comprehensive troubleshooting skills of industry-standard hardware and software products/services.

Responsibilities

• Provide computer, hardware, and software support to employees.
• Install, troubleshoot, service, and repair desktops/laptops and network equipment.
• Investigate information, network, and communications needs and make recommendations regarding software/hardware purchases.

Skills

Customer ownership

Teamwork

Written and verbal communication

Customer care philosophy

Translate needs to technical solutions

IT standards knowledge

Troubleshooting hardware/software

Education

Associate's Degree in related field

2+ years relevant experience

Tools

VPN technologies

RSA

Video Teleconferencing (VTC)

Printers & drivers

Network equipment

Job description

Belcan is seeking an IT Support Technician II to provide comprehensive computer, hardware, and software support to employees. You will install, troubleshoot, and repair desktops/laptops and network gear while assessing information and communications needs to recommend software and hardware solutions.

The role requires an Associate's Degree in a related field with 2+ years of relevant experience, strong communication skills, and the ability to translate user needs into technical solutions.