Help Desk Technician

Belcan; Englewood (CO); Vor Ort; USD 58.000 - 78.000; Vollzeit

Zusammenfassung

Belcan is seeking an IT Support Technician II to provide comprehensive computer, hardware, and software support to employees. You will install, troubleshoot, and repair desktops/laptops and network gear while assessing information and communications needs to recommend software and hardware solutions.

The role requires an Associate's Degree in a related field with 2+ years of relevant experience, strong communication skills, and the ability to translate user needs into technical solutions.

Qualifikationen

• Associate's Degree in a related field with 2+ years of relevant experience.
• Higher education may substitute for relevant experience.
• Strong written and verbal communication with end users.
• Ability to understand user and business needs and translate to technical solutions.
• Comprehensive troubleshooting skills of industry-standard hardware and software products/services.

Aufgaben

• Provide computer, hardware, and software support to employees.
• Install, troubleshoot, service, and repair desktops/laptops and network equipment.
• Investigate information, network, and communications needs and make recommendations regarding software/hardware purchases.

Kenntnisse

Customer ownership

Teamwork

Written and verbal communication

Customer care philosophy

Translate needs to technical solutions

IT standards knowledge

Troubleshooting hardware/software

Ausbildung

Associate's Degree in related field

2+ years relevant experience

Tools

VPN technologies

RSA

Video Teleconferencing (VTC)

Printers & drivers

Network equipment

Jobbeschreibung

As an IT Support Technician II, you will be using your skills and expertise to provide computer, hardware, and software support to our employees. You'll be responsible for installing, troubleshooting, servicing, and repairing desktop/laptop computers and our network equipment, providing personal computer, hardware, and software support and installing attendant software. You'll investigate information, network, and communications needs of our employees and make recommendations regarding software and hardware purchases to meet those needs.

Physical/Mental/Emotional Requirements:

• Frequently walk, sit, stand, climb stairs and steps.
• Frequently repeat same hand, arm, and finger motion many times to include finger and hand dexterity.
• Frequently requires vision abilities to include close, distance, depth perception, and telling the difference between colors.
• Frequently requires hearing abilities to include discerning different tones and volumes. Occasionally lifting or carrying up to 50 lbs.

Working Conditions:

• Rarely exposed to outdoor elements (high/low temperatures, sun, rain/snow, etc.)
• Rarely exposed to fumes or hazardous chemicals/materials.
• Rarely exposed to loud noises

Skills Must-haves:

• Customer/solution ownership, an overall drive for excellence.
• Team focused with the capacity for knowledge sharing
• Written and verbal communication skills with end users
• Demonstrate a customer care philosophy that ensures a high level of customer satisfaction
• Ability to understand user and business needs and translate to technical solutions
• Basic knowledge of current IT technical standards as related to computers, printers, network technology, drivers, software troubleshooting, VPN technologies and RSA and Video Teleconference (VTC) and other related peripherals
• Comprehensive troubleshooting skills of industry standard hardware and software products/services

Education:

• Associate's Degree in a related field of study with 2 or more years of relevant experience
• Higher education may substitute for relevant experience
• Relevant experience may be considered in lieu of required education

Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.