IT Support Technician II — Endpoint & Project Expert

riot-platforms-careers

Houston (TX)

On-site

USD 60,000 - 90,000

Full time

5 days ago

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Benefits offered by this job

Equity incentives

401(k) plan

Health coverage

Wellness perks

Job summary

Riot Platforms in Houston is seeking an IT Support Technician II. This experienced role handles advanced incident resolution and hands-on project work, supporting end-users across multiple facilities, including executive and VIP users.

The position requires flexibility to travel and balance day-to-day support with project tasks. Based in our Houston (E4A) office with relocation assistance for non-local candidates, you will mentor junior staff and help strengthen troubleshooting quality while

Qualifications

Associate’s degree in information technology or a related field; or an equivalent combination of education, certifications, and relevant experience.
Three to five years of progressively responsible experience in IT support, endpoint support, field support, or service desk operations.
Demonstrated experience resolving intermediate to advanced end‑user technical issues across multiple device and software categories.
Experience performing administrative tasks in support‑related platforms as part of operational support or project execution.
Working knowledge of endpoint support, Microsoft 365 environments, device provisioning, user access support, mobile devices, conferencing technologies, and hardware lifecycle support.
Strong troubleshooting, customer‑service, communication, organization, and documentation skills.

Responsibilities

Resolve advanced incidents for hardware, software, endpoints, access, mobile devices, conferencing, printing, and workstations for diverse users.
Manage incidents through resolution by troubleshooting, communicating with users, validating fixes, documenting work, and escalating issues when specialized expertise is required.
Perform break/fix, provisioning, configuration, asset, and lifecycle support for laptops, desktops, mobile devices, peripherals, printers, meeting-room systems, and related technologies.
Support IT projects, deployments, upgrades, migrations, office moves, refresh cycles, testing, and post-deployment stabilization across assigned and regional facilities.
Administer support-governed systems, including endpoint-management, Microsoft 365, mobile-device-management, conferencing, asset, and end-user support platforms in accordance with established procedures.
Contribute to site readiness, operational continuity, inventory accuracy, documentation, knowledge articles, technical procedures, and process improvements.
Guide IT Support Technician I staff through peer mentoring, troubleshooting guidance, escalation readiness, documentation standards, and consistent customer-service practices.