Senior IT Support Technician II — Multi-Site & Projects

Riot Platforms, Inc.; Houston (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health coverage

401(k) match

Gym memberships

Pet insurance

Childcare discounts

Equity incentive programs

Job summary

Riot Platforms, Inc. in Houston, TX is seeking an IT Support Technician II to handle advanced incident resolution and hands-on project work across multiple facilities. You will support executive and VIP users and mentor Level 1 technicians while helping deploy, refresh, and optimize IT services.

This role balances day-to-day support with project tasks, requiring strong customer service and disciplined technical execution. Relocation assistance is available for non-local candidates.

Qualifications

• Three to five years of progressively responsible IT support experience.
• Experience resolving intermediate to advanced end-user technical issues.
• Experience performing administrative tasks in support-related platforms.
• Working knowledge of endpoint support, Microsoft 365 environments, device provisioning, user access support, mobile devices, conferencing technologies, and hardware lifecycle support.
• Strong troubleshooting, customer-service, communication, organization, and documentation skills.

Responsibilities

• Resolve advanced hardware, software, endpoint, access, mobile-device, conferencing, printing, and workstation incidents for business, operational, remote, executive, and VIP users.
• Manage incidents through resolution by troubleshooting, communicating with users, validating fixes, documenting work, and escalating issues when specialized expertise is required.
• Perform break/fix, provisioning, configuration, asset, and lifecycle support for laptops, desktops, mobile devices, peripherals, printers, meeting-room systems, and related technologies.
• Support IT projects, deployments, upgrades, migrations, office moves, refresh cycles, testing, and post-deployment stabilization across assigned and regional facilities.
• Administer support-governed systems, including endpoint-management, Microsoft 365, mobile-device-management, conferencing, asset, and end-user support platforms, in accordance with established procedures.
• Contribute to site readiness, operational continuity, inventory accuracy, documentation, knowledge articles, technical procedures, and process improvements.
• Guide IT Support Technician I staff through peer mentoring, troubleshooting guidance, escalation readiness, documentation standards, and consistent customer-service practices.

Skills

Troubleshooting

Customer service

Documentation

Microsoft 365

Education

Associate’s degree in information technology

Tools

Microsoft 365

Job description

Riot Platforms, Inc. in Houston, TX is seeking an IT Support Technician II to handle advanced incident resolution and hands-on project work across multiple facilities. You will support executive and VIP users and mentor Level 1 technicians while helping deploy, refresh, and optimize IT services.

This role balances day-to-day support with project tasks, requiring strong customer service and disciplined technical execution. Relocation assistance is available for non-local candidates.